Windows 10: Printer will not connect over LAN, even putting in IP address

Hello all!

I've just bought a new Canon TR8520 printer, but my Windows laptop refuses to recognize it even though they're both connected to the same network. I've even tried setting it up using its IP addresses both in the Canon setup utility and in the Windows "Add a printer" wizard. I copy the addresses exactly from the network information screen on the printer, but my computer can't find them. I've disabled both the Windows Defender firewall and that of my security software Kaspersky, so that can't be the problem.


I can connect it over USB and set it up like that no problem, but I really need it to be wireless. I can print from my phone fine, and others in my house can print from their devices, so the printer itself is fine - it's really just a question of getting my laptop to "see" the printer.


I'm running Windows 10 on a Dell XPS13, and I'm located in the United States.



I'm getting really infuriated at the various manuals, startup guides and wizards referring back to each other while none of them actually give any hint at what to do when things don't happen how they assume. Any help anyone can give will be really appreciated, I'm kind of at the end of my tether here.



Best,

Jem

:)

 

Unable to find printer IP Address

Hi,



Thank you for writing to Microsoft Community Forums.



Here are the few settings that you can try to find the IP address of the printer that are connected on the same network.



Method 1:

1. Search for CMD on the start menu, right click on CMD and run it as administrator.
   
2. Type in arp –a on the command prompt and hit enter.
   
3. You will find list of all the IP connected to the system.
   
4. Look for the dynamic IP address.
   
5. Copy and paste the IP on your browser, and the IP that opens your Printer setup page will be the IP for the printer.
   

Method 2:

1. You can try to ping the printer name, by typing
   ping <printer name> on the command prompt that will give you the printer IP address.
   
2. You can also refer to this
   suggestion posted by BulldogXX on January 13.
   
3. Check for the Canon IJ Network Tool from the post above, as you have mention you are using Canon printer.
   

You can type in ipconfig and find your Ethernet adapter IP address, if the printers are on wired network, and if the printer IP address has the same network address as your Ethernet network address then the printer
is in wired network, and same goes for the Wireless network.

You can also compare the SSID of the WIFI and the SSID of the printer, if the SSID matched then the printer is on WIFI network, same goes for the Ethernet connection.



If you still face the issue, reply to this post more information.



Hope it helps.

Amit Sunar

Microsoft Community – Moderator

 

Finding IP address

Hello,

Thank you for writing to Microsoft Community Forums.

I suggest you to follow the steps mentioned below to find printer’s IP address:

1. Type Devices and Printers in the Windows search bar.
   
2. Select on the printer and click on
   Manage.
   
3. Click on the Ports tab.
   You will be able to find printer’s IP address under the ‘Ports’ tab.
   

Few printers also have a “Test print” option on the printer. When you print a test page from network printer, the page shows the IP address along with other details.

Note: If it is set on DHCP mode the IP address will constantly change.
The IP address is assigned automatically by your router using a protocol called DHCP.

Hope it helps.

Sandeep Kumar M

Microsoft Community – Moderator

 

List devices and printers connected to the LAN with their IPs

I would like to list the IPs of the devices and printers connected to the Local Area Network. Does anyone know how to do it?