Windows 10: Printer Won't print black, but prints color

I reinstalled my printer HP Envy 4520. It prints, but the black ink isn't working. I checked the cartridge and it is full. Test papers print, but nothing.

:)

 

access color printing options for printer

Hello Frank,

Thank you for posting your concern in Microsoft Community and welcome to the Windows 10 Family.

From the description provided, I understand that the images printed in Windows are in black and white format.

To be able to assist you better, let us know if you are able to print documents in other formats in color format.

As an initial recommendation, I suggest you to open the Print dialog box in Windows to access the settings for color profiles used in printer.

• Use the keyboard shortcuts Windows Logo + R to open the Run Command Dialog box
• Type in the command: shellrintersFolder
• Right-clicking on the printer and open the printer preferences, where you can choose options such as paper size and layout.
• 
  Select Print color which gives you options for Color or black-and-white (grayscale) prints.
  

Write to us with the updated information. If you need further assistance, we would be happy to help you.

Thank you.

 

Color printing

Although printer states it's printing in color, and it shows up in print preview, pages are only printed in black and white. This started with Windows 10. It was working fine prior to that. Any suggestions?

 

My printer prints but nothing is on the page, black or color.

My printer prints but nothing is on the page, black or color.