Windows 10: Printers go Offline when on WiFi / 1000's of computers in the district

Discus and support Printers go Offline when on WiFi / 1000's of computers in the district in Windows 10 Drivers and Hardware to solve the problem; We are having this issue all over our district with printers showing offline while on WiFi... it is only while on WiFi...other people can print to the... Discussion in 'Windows 10 Drivers and Hardware' started by Beth RISD Technology, Sep 4, 2018.

  1. BETH RISD TECHNOLOGY
    Beth RISD Technology Win User

    Printers go Offline when on WiFi / 1000's of computers in the district


    We are having this issue all over our district with printers showing offline while on WiFi... it is only while on WiFi...other people can print to the same printers if they are on the LAN.

    Troubleshooting steps I have done: have stopped and started the print spooler, under printer properties have unchecked SNMP, updated firmware on an HP printer to troubleshoot, went to update driver-had the latest print driver and deleted the printer and reinstalled.

    End users take laptops home and can't print from Home WiFi either


    HP Printers / Kyocera Printers and Copiers / Epson Printers


    If we are connected to the LAN Network...printer no longer shows offline and prints with no issues!


    NEED HELP!


    Thank you

    :)
     
    Beth RISD Technology, Sep 4, 2018
    #1
  2. BETH RISD TECHNOLOGY SUPPORT
    Beth RISD Technology Support Win User

    Printers go Offline when on WiFi / 1000's of computers in the district

    We are having this issue all over our district with printers showing offline while on WiFi... it is only while on WiFi...other people can print to the same printers if they are on the LAN.

    Troubleshooting steps I have done: have stopped and started the print spooler, under printer properties have unchecked SNMP, updated firmware on an HP printer to troubleshoot, went to update driver-had the latest print driver and deleted the printer and
    reinstalled. Also, updated the Intel Dual Band Wireless-AC 8265 driver to v. 20.70.0

    We have all our printers with a static IP address when looking at end-user printing issues...some were using the WSD port and we changed it to the TCP/IP address and still have the same problem, whether it is WSD or TCP/IP.

    End users take laptops home and can't print from Home WiFi either

    HP Printers / Kyocera Printers and Copiers / Epson Printers

    If we are connected to the LAN Network...printer no longer shows offline and prints with no issues!

    NEED HELP!

    Thank you
     
    Beth RISD Technology Support, Sep 6, 2018
    #2
  3. SNAKEDOCTOR
    SnakeDoctor Win User
    Canon printer wifi trouble

    Set a static IP on the printer else each time it switches off and on may get different ip which may not function correctly
    Try
    Delete the Printer after setting static ip

    Devices and printer
    >add printer
    >>Add local printer (not network even though on wifi)
    >>>Create new port - click standard Tcp/Ip
    >>>>enter ip address of printer that set before and any port name
    Select the printer driver from list

    Try a test print to see if working then switch off and on and see if come back online

    *66725-afb6e8cc8e67e4bb805a02c99165c983.jpg*

    *66726-229a91b0c79f6b4bc0c7c78a49560e3f.jpg*
    *66727-318c2547253e90800c3d464fca382dbe.jpg*

    If still stays offline ,Open printer in Devices and printer
    Click printer
    untick use offline
    turn printer off and On
    *66728-2b757782bdfeb90ce43b66b06f017701.jpg*

    See if comes back online

    Network Printer can either be set by Ip address or Printer network name
    Static ip always the best to set
     
    SnakeDoctor, Sep 6, 2018
    #3
  4. DARKWHISPER
    DarkWhisper Win User

    Printers go Offline when on WiFi / 1000's of computers in the district

    Canon printer wifi trouble

    Hey,

    I installed my canon pixma mg3210 with the newest driver and I choose wifi connection.

    Eveyrthing works fine until I turn off the printer then my laptop doesn't detect the printer anymore.
    Basically, the printer is offline.
     
    DarkWhisper, Sep 6, 2018
    #4
Thema:

Printers go Offline when on WiFi / 1000's of computers in the district

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