Windows 10: printers setup

i'm not install my hp lejer jet 1020 plus printer setup

:)

 

Printer setup

Step 1:

Download the HP Smart (Printer Remote) - Apps on Google Play

https://play.google.com/store/apps/details?id=c...

Step 2: Make sure your printer is installed and setup and ensure that Bluetooth is enabled.

Tap the plus sign on the app home screen.

The app searches for printers connected to the network.

If you have one or more printers already connected to the wireless network, tap the printer you want to use.

Selecting a printer

If you are setting up a new printer on the network, tap Add Printer or Set up a new printer, and then follow the on-screen instructions to complete the printer setup.

 

Printer

Hi Rodrigo,

I am sorry to know that you are having issues with Printer.

What and all steps have you tried so far?

Restart the computer and check.

Also, check for Windows updates.

I suggest you to run the Printer Troubleshooter and check if it helps.

• 
  In Search window type Troubleshooting and click on it to open it.
  
• 
  Click on Hardware and Sound.
  
• 
  Then click on Printer to run the troubleshooter. Follow onscreen steps.
  

 

Wireless printers are both on but they show as offline

Hello Maria,

I appreciate for trying the troubleshooting steps for resolving the issue, as a next step I would suggest you to follow the below method and check if it helps.

Method 1:

I suggest you to run printer diagnostic tool utility which automatically fix printing issues like printer does not work, unable to install printer, cannot connect to a network printer and other printing errors. You may refer to
the below link for more information.

HP Printers - Using HP Diagnostic Tools for HP Printers in Windows | HP® Customer Support

Method 2:

If issue still persists, I suggest you to install the printer drivers in compatibility mode to make sure that the drivers are installed properly.

Please follow the steps below for more information:

• Right click on the setup file of the driver and select
  Properties
• Select Compatibility Tab
• Place a check mark next to Run this program in Compatibility mode and select the operating system accordingly from the drop down list
• Click OK and run the setup.

Hope this information helps, get back to us if you need further assistance with Windows.