Windows 10: Printing but not Scanning

Hi everyone,

I am using HP Deskjet Ink advantage 1515 and when I am trying to scan a page or a photo, the following error is showing: The HP Deskjet 1510 series was not found. This is something which happened today and never before.
Although the error is showing that the device is not found, I can normally print with it.

I would really appreciate any advice.

Thanks in advance.

:)

 

Printing & Scanning

Hello,

Please try and follow the link below on how to troubleshoot your Printer and Scanner for Surface 3.

Print and scan from Surface

We would also like to know if there were any errors showing on your end.

Let us know the results.

 

Printing & Scanning

Hi,

I have recently purchased a surface 3 with windows 10,

I am able to print using my wireless printer, but when I try to use the scanner app with the same wireless printer/ scanner, the app fails to recognise the printer/ scanner,

the printer/ scanner is set as my default & windows is set to manage it,

Charley

 

Download the appropriate driver from HP site and re-install it.

 

Have you tried scanning by using the HP Printer Assistant?

If that doesn't do it for you, try this LINK!

 

I tried and it found no problem to scan. I don't think you can scan and save a photo using HP Printer Assistant? Or can you ?

 

I tried but everything stayed the same.

 

Had a similar problem with an Epson xp305, in devices & printers it was listed as a printer.

Clicked on and then removed the device, then went to add new device and allowed it to find new device, once found it was listed as printer/scanner/mfd and has worked perfectly since.