Windows 10: Printing but staying in the Printer Queue

This is for a client of mine. It's a Sharp MX-B402SC printer working over a network. Items were printing for other people, but not for her. Restarting the printer seemed to be the fix for this. She can now print, but items are staying in her print queue. It doesn't seem to be stopping her from printing, but they won't clear unless we restart the spool settings, not even if you tell it to clear from the queue. I don't want to have to have her do this all the time.


Does anyone know what may be causing this? I tried removing the printer and uninstalling and readding the drivers and readding the printer, but it's still doing it.


Thanks!

:)

 

Removed printer, name still appears with print queue inside

Hi

Recently I have added a printer, sent a print command but did not go through. So I have removed the printer, and may be the print queue was in it still. Now the printer name do not appear in Device and Printers list but when I want to print something from
Office applications, I still see the name on the drop down menu and the name shows that the queue is still inside.

Can anyone suggest how I can get rid of the name and the queue?

 

printer queue is blocking print jobs

Hi Fred,

I suggest you to uninstall and reinstall Printer drivers and check.

Follow the steps given here to uninstall the Printer Drivers.



a) Press Windows key + X key when you are at desktop.

b) Select Device Manager.

c) Find and double-click Printer queues from the left panel to uninstall

d) Right-click the device, and click Uninstall.

e) Windows will prompt you to confirm the device’s removal. Click OK to remove the driver.

f) Restart the computer.

Also refer the link and follow the suggestions.

Delete print jobs from the print queue.

Steps applicable to MFC J430w model too. Do let us know the status. Thank you.

 

Windows 10 Home Won't Print to Remote Printer


I have three computers.
Machine 1: Windows 10 pro, has the USB Brother HL-5040 printer
Machine 2: Windows 10 pro, prints OK to the remote printer.
Machine 3: Windows 10 home, Used to print, but not anymore (THIS IS THE PROBLEM).
I’ve tried everything that I can think of, and would appreciate any suggestions.
I did these steps on Machine 3 that did not work.

1. Remove the printer device.
2. Add a Printer
3. The printer that I want isn’t listed
4. Select a shared printer by name
5. Browse
6. Select the displayed Machine 1.
7. Select the displayed Printer.
8. Next
9. Failure “Connect to Printer”.
10. Add a printer using a TCP/IP address or Hostname
11. Next
12. Set Hostname to Machine 2, and set port name.
13. Detecting TCP/IP Port
14. Additional Port information required.
15. Device Type – Standard, Brother Port Server
16. Next
17. Detecting the Driver Model
18. Install The Print Driver
19. Select Brother and Brother HL-5040
20. Next
21. Replace the Current Driver
22. Printer Name (setting it to HL-5040)
23. Next
24. Do not share this printer
25. Next
26. You’ve successfully added “HL-5040”
27. Finish

Printing on Machine 3 puts the document in the print queue, which reports error printing.
Printing from Machine 2 to the printer on Machine 1 works perfectly.
All three machines are in the same HomeGroup. Machine 3 can access the shared files from Machine 1.