Windows 10: Problem accessing my Windows Live Mail

I have been using Windows Live Mail 2012 without problem until very recently when it went crazy and now even though I can get into the Live Mail, it won't allow me to access any of my Inbox, Drafts, Sent Mail, etc. Does anyone know how I can correct this problem? I've been trying to get in touch with someone at Microsoft but can't make the connection online or by phone. Thanks

:)

 

Windows LIve Mail

Hi,

Thank you for posting in Microsoft Community.

It is possible that Mail.MsMessageStore file was corrupted. Please follow the steps below on how to repair the file:

• • 
    Which is the email client that you use to access your emails? Windows live mail or through mail app? Or do you access email via your Web Browser?
    
  • 
    If you use email client, what type of email account? (i.e. POP, IMAP, Exchange or other...)
    

I suggest you to follow the below steps and check if it helps if you access it through Windows live mail.



1. Restart the computer (this is to ensure that Live Mail is fully shut down, and that none of it's components are in use when the computer starts)



2. Press Windows+ X and select command prompt(Admin).

3. Copy the following (press Ctrl+C):



esentutl.exe -d "%userprofile%\AppData\Local\Microsoft\Windows Live Mail\Mail.MSMessageStore"



Note: the "" are necessary



4. Right click in the command prompt Window, and select Paste, so you now see the following:



C:\Windows\system32>esentutl.exe -d "%userprofile%\AppData\Local\Microsoft\Windows Live Mail\Mail.MSMessageStore"



5. Press enter. esentutl will now defragment the Live Mail database file



6. Once done, you can close the command prompt, and restart the PC again



If the issue persists, please notify us.



Thanks.

 

Windows Live mail problem in Windows 10.

Hi,

Thank you for visiting forum again.

If issue persists or reoccur, I would suggest you to repair Windows live mail as its corruption might be the cause of your issue. We recommend that you try repairing Windows Live Mail to check if it fixes the issue. Before you repair Windows Live Mail, you
can backup your files to make sure that you do not lose any of them. You can click on this
link for steps on how to backup your files.



Once your files have been backed up, you can then follow the steps below to repair Windows Live Mail.

• Press Windows key + X, select Control Panel from the list.
• Click on Programs, then Uninstall a program.
• Look for Windows Essentials.
• Right click on Windows Essentials and click on Uninstall/Change.
  
  A window will pop up asking to either remove or repair Windows Essentials.
• Choose Repair all Windows Essentials program.

If repairing does not work, then we advise that you uninstall and reinstall Windows Live Mail. You can follow the same steps above but choose Remove instead of repair. You can then visit this
link where you can download a fresh copy of Windows Live Mail.

Hope this would help. If issue still persists post back with current status of your computer and result of the proposed suggestion, we will be happy to assist you.



Regards,

 

Windows Live Mail by Windows 7

Dear All,

Core i3 with Windows 7 Home. Recently swapped the HD
due to crash & reinstalled Win 7 including WLM (Windows
Live Mail). I encountered 3 problems while configuring
my account & restoring the (previously exported) inbox.

1/ A family member of mine used my system to check his e-mail.
To do this he created a second account in WLM in order to read
his hotmail e-mail traffic. I have now deleted the account but
when WLM is launched i repeatedly get a login window
containing the details of the family member's e-mail address
instead of my details. How can i clear this and make sure that
when WLM is launched only my e-mail addres is visible?

2/ Mijn account is configured to remember its password,
and enable immediate access of my mails.
Despite of this i get a login window when WLM is started.
When i fill out e-mailaddress & password and press enter
the account is not recognised and WLM pretends that e-mail
address or password are wrong. Nevertheless i can see the headers
of my e-mails and if i close the login window i can also access & read
the e-mails.. How can i remove the login window permanently?

3/ I'd like to disable the option "leave copy on server" Where can i find
this option in WLM?

Thanks in advance,
Dilbert