Windows 10: Problem Accessing Photo

Discus and support Problem Accessing Photo in Windows 10 Software and Apps to solve the problem; I cannot use my photos to look at or attach them too, in mail or chat! [Original Title: widows photos]... Discussion in 'Windows 10 Software and Apps' started by JOHNHOZEN, Oct 18, 2020 at 1:52 PM.

  1. JOHNHOZEN Win User

    Problem Accessing Photo

    I cannot use my photos to look at or attach them too, in mail or chat!

    [Original Title: widows photos]


  2. Cannot access my photos

    Hi Irene,

    We regret for the inconvenience caused to you.

    To assist you better, we would like to know few answers for the questions:

    • How was the data transferred?

    • On which device is he accessing the photos? Is it on Phone or Computer?

    • If on phone, from which device did he transferred the Photos and contacts?

    • Which app are you using to access Photos?

    • What is the model of the Phone?
    This might have caused due to:

    • The Photos were not transferred properly.

    • Due to Photos file were corrupt.

    • May be due to Virus attack.

    • The format of the Photo is not compatible with your phone.
    Steps to be taken:

    • Restart or Reboot the phone.
    This steps should resolve the issue, if the issue still persist please let us know if you face any issue related to Windows and we would be glad to help you.

    Thank you.
    RiyazurRehman, Oct 18, 2020 at 1:53 PM
  3. File Explorer Crashes and unable to access Photo App


    Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

    I understand the inconvenience caused to you while accessing the photos from Photo App, we will help you with this issue.

    I suggest you to copy the photos files to a different location and try to upload it as a profile picture on Outlook account and check if you are able to do it.

    If the issue still persist, suggest you to troubleshoot the Photo App.

    Method 1:

    I suggest you to run the Windows Store Apps troubleshooter.

    Follow the below steps:

    • Type troubleshooting in the search bar.
    • Select Troubleshooting.
    • Select View all on the top left corner.
    • Click on Windows Store Apps.
    • Select “Advance” and click on “Run as Administrator”.

    • Click “Next” and follow the on-screen instructions to complete the troubleshooting process.

    If the issue persists then follow the below method:

    Method 2: I would recommend you to uninstall the Photo app
    using Windows PowerShell command and reinstall using the Windows store. Follow the below steps.

    • Open the Start menu, type Windows PowerShell in
      the search bar.

    • Right click on the Windows PowerShell and select Run as administrator.

    • Enter the below command to uninstall the Photo app.
    • get-appxpackage *Microsoft.Windows.Photos* | remove-appxpackage
    After performing the above steps, install the Photo app from the Windows store.

    Reference: Refer to the following Microsoft article on
    Photos app for Windows help.

    Note: The steps for Windows 8.1 applies to Windows 10.

    Kindly let us know if you need any further assistance with Windows. We are glad to assist you.
    Deepika Gowda, Oct 18, 2020 at 1:53 PM
  4. kormath Win User

    Problem Accessing Photo

    Lost default photo viewer after profile rebuild

    Thanks Brink. I've tried those steps before i started searching Google. After the profile rebuild i don't have the Photo app listed to choose to make it default in either the system settings for default apps or the Open With option.

    I can't even find it doing a search. Seems to have been removed somehow with the profile rebuild, which doesn't make sense.

    Might be helpful to list what i've done Problem Accessing Photo :) I've done the open with check, the choose default program in the system menu, tried that in device manager default programs also. I've checked the programs and features Turn windows features on/off and it's not listed there (never thought it was but that was a suggestion), searched the MS Store, it's not listed there either.

    I don't like playing in the registry unless i have defined steps and haven't found anything for this yet, just the Win7 version like in my OP.

Problem Accessing Photo

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