Windows 10: Problem connecting to Microsoft Bluetooth Mobile 3600 Mouse, fairly sure it has something...

Discus and support Problem connecting to Microsoft Bluetooth Mobile 3600 Mouse, fairly sure it has something... in Windows 10 Drivers and Hardware to solve the problem; I bought a Microsoft Bluetooth Mobile 3600 Mouse a while ago, and for some reason, whenever I try to pair it, it tells withing 5 seconds to try again.... Discussion in 'Windows 10 Drivers and Hardware' started by AlistairDurston, Jan 12, 2019.

  1. Problem connecting to Microsoft Bluetooth Mobile 3600 Mouse, fairly sure it has something...


    I bought a Microsoft Bluetooth Mobile 3600 Mouse a while ago, and for some reason, whenever I try to pair it, it tells withing 5 seconds to try again. I've tried a lot of recommended fixes: rolling back, updating, and uninstalling and reinstalling my Bluetooth drivers, doing a windows update, running the Bluetooth troubleshooter, and made sure the Bluetooth Services in services.msc were active and automatic.


    Something I remember doing before I got the mouse though, is fiddling with some values in the registry because my laptop wasn't connecting to a Bluetooth speaker, and so since my laptop seemingly won't connect to any Bluetooth devices, I think that's likely where the problem lies.


    I'm pretty sure it was a file under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion, but I'm not certain as to which. Sorry I can't be more precise.


    Is it possible to identify which file's value needs to be edited, or is there some tool, that can automatically reset it?


    Specs: ACER Swift SF315-41G with AMD Ryzen 7 2700U processor

    :)
     
    AlistairDurston, Jan 12, 2019
    #1
  2. Mithin_EJ Win User

    Microsoft bluetooth mobile mouse 3600 - connected but I can't use it.

    Hi Κωνσταντίνος ροδρόμου,

    Thank you for writing to Microsoft Community Forums.

    We would need some more information:

    1. Were there any changes made to the operating system recently?
    2. May I know the make and the model number of the system?
    3. Are you getting any error message?
    I recommend you to follow the methods given below.

    Method 1:

    Try the steps in the article
    Troubleshoot response failures in wireless keyboard or mouse


    Method 2:

    1. Uninstall the current drivers that is installed on the system and
      Download Bluetooth Mobile Mouse 3600
      driver.
    1. Reboot the PC after installing the Drivers and check.
    If you still face the issue, reply to this post with the question above and the error that you get.

    Hope it helps.



    Mithin EJ

    Microsoft Community - Moderator
     
    Mithin_EJ, Jan 12, 2019
    #2
  3. Microsoft Bluetooth Mouse 3600 isn't working.

    Hi Bartosz,

    Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

    I understand the inconvenience you are facing with accessing Bluetooth mouse on Windows 10, we will help you with this issue.

    Do let us know if you have tried the below:

    • Have you turned on the mouse while connecting via Bluetooth?
    • Were you able to connect any other devices via Bluetooth to your laptop?
    • What is the complete error message of this issue?

    Step 1: I suggest you to download the driver for the mouse from the below link, try to install and check if it helps.

    Software download for Mouse 3600

    Choose the appropriate operating system and try to install the software.

    Step 2: I suggest you to refer to the below post replied by
    Rajith R on August 29, 2015 and check if it helps.

    My Bluetooth device is enabled and
    shows as “Paired”, but isn’t working


    Hope it helps. Reply to the post with an updated status of this issue, we will be happy to help you further.
     
    Ruth Buruga, Jan 12, 2019
    #3
  4. Problem connecting to Microsoft Bluetooth Mobile 3600 Mouse, fairly sure it has something...

    Microsoft bluetooth mouse 3600 paired but not working "the solution"

    If your Microsoft bluetooth mouse 3600 stopped working

    here is the steps to solve it:

    1. remove the device from the Bluetooth connected devices

    2. https://www.microsoft.com/accessori...mobile-mouse-3600/pn7-00001#techspecs-connect (chose downloads then download mouse and keyboard center for your windows version "will be detected automatically" )

    3. install the download application

    4. pair your microsoft mouse

    5. the application will detect the mouse

    6. its working now Problem connecting to Microsoft Bluetooth Mobile 3600 Mouse, fairly sure it has something... :)
     
    Bassem Aboulsoud, Jan 12, 2019
    #4
Thema:

Problem connecting to Microsoft Bluetooth Mobile 3600 Mouse, fairly sure it has something...

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