Windows 10: Problem connecting to your Microsoft account. Check your internet connection and try again.

Hi everyone,


I am having trouble connecting to my Microsoft account. When in settings an error message appears at the top of the screen which states;

"There was a problem connecting to your Microsoft account. Check your internet connection and try again."



The issue is that I am connected to the internet via ethernet cable, to add to this when trying to use the Microsoft Store app, an error message appears stating;

"You'll need the internet for this." error code 0x800704cf



An issue I believe that is related to this is that the Xbox Beta app will not allow me to sign in to it, instead just refreshing the page every time I attempt to do so and sometimes it doesn't even respond at all.



All of my programs and my computer itself are all up to date, and I have tried to uninstall and reinstall the Xbox Beta app numerous times along with several attempts using Powershell commands to try and fix both problems, but nothing has worked.

Any help would be much appreciated!

:)

 

Error: 0x80072EFD, "Check your Internet Connection and try again" while trying to connect to internet from Windows Store apps

Hi,

Thank you for responding.

As the above troubleshooting steps couldn't resolve the issue, let me assist you further.

Step 1: I suggest you to run a SFC scan and check if it helps.

System File Checkeris a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files.

Follow the below steps:

• Right click on the Start button, click on
  Command Prompt (Admin).
• Type “sfc /scannow” without the quotes and hit
  Enter.
• After the scan, restart the computer and check for the issue.

Note: If you are not able to repair some files after performing SFC scan, I suggest you to refer to the point 3 “Windows Resource Protection found corrupt files but was unable to
fix some of them. Details are included in the CBS.Log %WinDir%\Logs\CBS\CBS.log”. Under the section “Run the System File Checker tool (SFC.exe)” to repair the corrupted files after performing SFC scan.

Refer: Use the System File Checker tool to repair missing or corrupted system files

Step 2: I suggest you to run Microsoft account troubleshooter.

Link: Microsoft
Account troubleshooter

The following issues are checked by the Microsoft Account Troubleshooter program:

• Corrupt Microsoft Account settings
• Can’t connect to the sync service
• Problems with Microsoft account Policy
• Microsoft Account required
• Connection issues due to proxy or certificate issues
• Problem with system registration
• Signed in with a guest account, or Roaming User Profiles enabled
  
• You are not connected to the Internet
• Proxy Settings
• You have reached your daily sync quote
• Sync your settings is turned off
• Check system not activated.

Hope it helps. Update us the status of this issue for further assistance.

Thank you.

 

Error: "Try a different photo, we cant access this file at the moment, check your internet connection and try again" on Photos app, Windows 10

Hello Wayne,

We appreciate your interest in resolving the issue.

As re-installing the Photos app couldn't resolve the issue, this might be an account issue. Let us try to fix the issues with user account and check if it helps.

Step 1: I suggest you to run Microsoft account troubleshooter.

Link: Microsoft
Account troubleshooter

The following issues are checked by the Microsoft Account Troubleshooter program:

• Corrupt Microsoft Account settings
• Can’t connect to the sync service
• Problems with Microsoft account Policy
• Microsoft Account required
• Connection issues due to proxy or certificate issues
• Problem with system registration
• Signed in with a guest account, or Roaming User Profiles enabled
  
• You are not connected to the Internet
• Proxy Settings
• You have reached your daily sync quote
• Sync your settings is turned off
• Check system not activated.

Step 2: Mean while I also suggest you to install the Windows Updates as suggested in my first post.

I would like to inform that Windows Updates are released in phases and it might take time for all the users to receive the updates

Hope it helps. Update us the status of this issue for further assistance. We will help you with this issue.

Thank you.

 

internet connection problem- help

If the desktop downstairs is running XP Pro as well,I would check all the setting on it are the same as on yours.

Start in Network Connections and check everything step by step.

If you goto Start >> Run and type CMD

Then type- ping (your router ie:192.168.1.1)

are you able to ping your router?