Windows 10: Problem importing photos from my iPhone

Discus and support Problem importing photos from my iPhone in Windows 10 Support to solve the problem; Re: Windows 10 Photos: Whenever I start the photos app to import my pictures it has difficulty finding and connecting to the iPhone. Usually after... Discussion in 'Windows 10 Support' started by PickyBiker, Oct 6, 2020.

  1. Problem importing photos from my iPhone


    Re: Windows 10 Photos:

    Whenever I start the photos app to import my pictures it has difficulty finding and connecting to the iPhone. Usually after 3-4 tries it will find the phone and I can begin importing. After a few seconds it aborts with a message that say, "something went wrong".

    Windows is up to date, iTunes is up to date, and the iPhone is up to date and I just tried a different lightening cable.
    Ideas on how to fix this?

    :)
     
    PickyBiker, Oct 6, 2020
    #1
  2. Javo Win User

    iPhone Photos import to Windows 10 PC not working

    I would like to troubleshoot my inability to import photos from iPhone to Windows 10. I am an advanced user struggling to find relevant help on the internet since most results are unusable masked adverts for paid third party software.

    I want to use it the following way

    1. connect iPhone via USB to my Windows 10 PC
    2. open Microsoft "Photos" app
    3. click in the upper right on import > add from the device over USB
    4. select all photos and click import

    4th step is where it fails, with no usable message.

    • I have set the device as trusted on iPhone
    • I mostly don't see it in My Computer, therefore I cannot just copy
    • I tried uninstalling every driver and iTunes software
    • Despite not being visible in Windows Explorer, iTunes can always access the contents with no issue
    • it has a tiny moments when it starts working, but overall import fails sooner or later and never copies all 3k photos. Mostly MSPhotos don't show any content, just failure message, sometimes it shows it's content and acts as I can select what to import, but as described fails sooner or later
    • iTunes can successfully copy entire phone.

      Other attempts
    • I tried multiple free 3rd party SW, all of them either failed or seemed like to be usable only after buying their extended version
    • I tried using iTunes for Syncing the Photos
      • I maybe don't know how to use it, or it is faulty too. But I've set the directory where my Photos should be synced, but sync seems to just backup the phone and creates tiny 'Photo Database file', but no photo actually gets copied onto PC.
     
    Javo, Oct 6, 2020
    #2
  3. Audrey_98 Win User
    Photo import from Iphone not working


    I am trying to import photos from my iphone into photos but when i try my computer recognizes my phone is connected but then when i select it and press import it says "something went wrong" and tells me to try again and the cycle repeats. Any suggestions?
     
    Audrey_98, Oct 6, 2020
    #3
  4. Nikhar_K Win User

    Problem importing photos from my iPhone

    iPhone photo import failure. "Something went wrong"

    Hi,



    Thank you for replying.



    As you have mentioned that the Photos app freezes when you try to import pictures, we would suggest you to try the steps mentioned below and see if that helps:



    1. Connect the iPhone to the computer.
    2. Press Windows key + X, and select
      Device Manager.
    3. Now, expand Portable Devices, right click on
      iPhone device and select Uninstall device.
    4. Now, click on Action and select
      Scan for hardware changes
      . This will install the drivers.


    Once the drivers are installed, try importing the photos.



    If the issue persists, we would suggest you to refer the steps mentioned in the article

    Fix problems with apps from Microsoft Store
    and see if that helps.



    Let us know how it goes.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Oct 6, 2020
    #4
Thema:

Problem importing photos from my iPhone

Loading...
  1. Problem importing photos from my iPhone - Similar Threads - Problem importing photos

  2. Import photos from iPhone to PC

    in Windows 10 Software and Apps
    Import photos from iPhone to PC: I need help, I have connected my i.phone to my laptop and I have opened the photo App. In file I was told to click on Import,but I cant see Import anywhere. ***Modified title from: Downloading photos***...
  3. importing photos from iphone

    in Microsoft Windows 10 Store
    importing photos from iphone: How do I import photos once my phone is connected to Microsoft or pc https://answers.microsoft.com/en-us/windows/forum/all/importing-photos-from-iphone/646153ff-8737-42bf-a7c8-ee7d9632b454"
  4. Importing photos from iPhone to laptop

    in Windows 10 Network and Sharing
    Importing photos from iPhone to laptop: I use the MS Photos app to import photos through USB. But the MS Photos App fails to import them with error message Something went wrong... The Photo App doesn’t recognize my phone with a message We're having trouble connecting. Solutions?...
  5. Photos app doesn't import photos from Iphone

    in Windows 10 Software and Apps
    Photos app doesn't import photos from Iphone: Hello, I'm trying to import my photos from Iphone X. Actually, I'm using Photos app, that Microsoft provided. Actually, I have 2 possible scenarios: 1. The application stop (is not responding) after initialization of 2000 photos 2. The application can initialize 2100...
  6. Import IPhone photos

    in Windows 10 Software and Apps
    Import IPhone photos: Photo app will not import photos from my iphone https://answers.microsoft.com/en-us/windows/forum/all/import-iphone-photos/b6bdda57-75d5-4fa4-86dc-f9bd39c200d9
  7. Import photos from iPhone

    in Windows 10 Network and Sharing
    Import photos from iPhone: Can I specify a folder on my PC (Using Windows 10 Photos) to which photos must be imported from say an iPhone? https://answers.microsoft.com/en-us/windows/forum/all/import-photos-from-iphone/a111df94-64f6-4273-a9f4-53e765ba4187"
  8. importing photos from my Iphone

    in Windows 10 Network and Sharing
    importing photos from my Iphone: Good Afternoon Everyone!! I would appreciate any assistance.... How do I import photos from my iPhone to my laptop? I am getting a message stating that I need to access the import capability through the iPhone desktop app? I am lost!! Thank you in advance....
  9. Importing photos from iphone to PC

    in Windows 10 Drivers and Hardware
    Importing photos from iphone to PC: I cannot import photos from my iphone to my computer. When i open the photo app on my PC and click "import from usb" I get the following error, "we can't find any photos or videos on your device." I have tried different cords, differnt ports and restarted and I still get...
  10. photo import from iphone.

    in Windows 10 Software and Apps
    photo import from iphone.: windows 10 import function does not recognize all my pictures for import https://answers.microsoft.com/en-us/windows/forum/apps_windows_10-photos/photo-import-from-iphone/6553a065-9f62-4ac3-8d97-9671b42df5bf