Windows 10: Problem using Cortana

Discus and support Problem using Cortana in Windows 10 Installation and Upgrade to solve the problem; Cortana assistant not working like it should and like it was before an update. After an update Cortana will not take me to web sites or open web pages.... Discussion in 'Windows 10 Installation and Upgrade' started by John W. Welch, Jun 19, 2020.

  1. JOHN W. WELCH
    John W. Welch Win User

    Problem using Cortana


    Cortana assistant not working like it should and like it was before an update. After an update Cortana will not take me to web sites or open web pages. I can only open apps. Cortana used to work fine until a recent update. How can I fix this issue without uninstalling the update?


    Thanks,

    John

    :)
     
    John W. Welch, Jun 19, 2020
    #1
  2. SRIMADHWA_B
    Srimadhwa_B Win User

    Cortana

    Hi,

    Thank you for posting your question in the Microsoft Community.

    Appreciate your efforts to work on this issue.

    This issue can occur if some of the system files are not working as expected.

    Suggest you to follow the steps from this article to
    troubleshoot Cortana on the PC    .

    Note: Do not go with the ‘Reset PC’ option for now.

    Method 1: Follow these steps to disable Cortana:

    1. Sign-in to the PC with your Microsoft account.
    2. In the search box at the bottom, type Disable Cortana.
    3. Once the suggestions appear in the list, click Cortana & Search settings.
    4. From the right section of the Settings pane, move the top button to ‘Off’ to disable Cortana from Windows 10.

    Method 2: Follow these steps to check if that helps.

    1. Launch Cortana from the search bar on the taskbar.
    2. Then, from the left pane click the settings button.
    3. Under "Cortana" (the first option) and slide the pill switch to the ‘Off’ position.

    Method 3: Launch the Settings app and click on Privacy. Navigate to Speech, inking, & typing, and click Stop getting to know me. These steps will disable Cortana.

    Hope this helps.

    Let us know if you got the help you needed.

    Regards,

    Srimadhwa B

    Microsoft Community-Moderator
     
    Srimadhwa_B, Jun 19, 2020
    #2
  3. DEWDROP_
    Dewdrop_ Win User
    Cortana Notebook

    In order to enable the Notebook icon in Cortana, I suggest you to check if you have enabled Cortana.

    To enable Cortana, please follow the steps below:

    • Go to Cortana.
    • Go to Settings.
    • Turn on “Cortana can give you suggestions, ideas, reminders, alerts”.

    Hope this helps.
     
    Dewdrop_, Jun 19, 2020
    #3
  4. SUJATAMOKTAN
    SujataMoktan Win User

    Problem using Cortana

    cortana problem

    Hi Muhammad,

    What happens after that, do you get any error message? I suggest you to try to turn Cortana off and then try turning it on back and check if it starts.

    • Open Cortana.
    • Click the hamburger button in the top left of the window.
    • Go to Settings and click on off.
    • Follow the same steps to turn it on.
    Also restart the PC to fix the issue. Let us know how it goes, we'll be glad to assist.
     
    SujataMoktan, Jun 19, 2020
    #4
Thema:

Problem using Cortana

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