Windows 10: Problem watching videos

When videos play, they are very zoomed in and only show a small fraction of the whole screen. It's a very grainy, black and white picture that plays. The sound is fine. This happens with all browsers.

Thanks

:)

 

Video on Facebook Watch

I have noticed the problem is not just on Facebook watch, its with other videos on Facebook also.

I did the trouble shooter as you instructed, and Facebook is not listed as a "windows store" app. Not sure what the next step would be.

Paula Nees

 

Can't watch videos on Win 10

Hi,

Please assist me with the following information related to this issue:

• Which web browser are you using to watch online videos?
• Do you receive any error message?
• What is the make and model of the computer?

If you are using Internet Explorer to watch online videos, I suggest you to
follow the steps mentioned in the following link and check:Why won't videos play in Internet Explorer?

Note: The above mentioned article contains steps to reset IE. Resetting Internet Explorer's settings is not reversible. After a reset, all previous settings in IE are lost and cannot
be recovered.

Please reply us with the required information along with the status of the issue to assist you further.

 

Video on Facebook Watch

Hello Paul,

To better assist you with your concern, I'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• Were there any recent changes made prior to this issue?
• Are you getting any error message when playing the said videos on Facebook Watch?
• Just to make sure, how do you access Facebook? Was it via app or browser?

Looking forward to your response.

Regards.