Windows 10: problem with cortana

Discus and support problem with cortana in Cortana to solve the problem; how do I change what cortana calls me I have tried my notebook in cortana but there is no "about me" there and there is nothing in my settings any help... Discussion in 'Cortana' started by earlwines, Jul 9, 2019.

  1. earlwines Win User

    problem with cortana

    how do I change what cortana calls me I have tried my notebook in cortana but there is no "about me" there and there is nothing in my settings any help would be greatly appreciated oh I even reset my PC I run windows 10 home

    earlwines, Jul 9, 2019

  2. Cortana


    Thank you for posting your question in the Microsoft Community.

    Appreciate your efforts to work on this issue.

    This issue can occur if some of the system files are not working as expected.

    Suggest you to follow the steps from this article to
    troubleshoot Cortana on the PC

    Note: Do not go with the ‘Reset PC’ option for now.

    Method 1: Follow these steps to disable Cortana:

    1. Sign-in to the PC with your Microsoft account.
    2. In the search box at the bottom, type Disable Cortana.
    3. Once the suggestions appear in the list, click Cortana & Search settings.
    4. From the right section of the Settings pane, move the top button to ‘Off’ to disable Cortana from Windows 10.

    Method 2: Follow these steps to check if that helps.

    1. Launch Cortana from the search bar on the taskbar.
    2. Then, from the left pane click the settings button.
    3. Under "Cortana" (the first option) and slide the pill switch to the ‘Off’ position.

    Method 3: Launch the Settings app and click on Privacy. Navigate to Speech, inking, & typing, and click Stop getting to know me. These steps will disable Cortana.

    Hope this helps.

    Let us know if you got the help you needed.


    Srimadhwa B

    Microsoft Community-Moderator
    Srimadhwa_B, Jul 9, 2019
  3. Dewdrop_ Win User
    Cortana Notebook

    In order to enable the Notebook icon in Cortana, I suggest you to check if you have enabled Cortana.

    To enable Cortana, please follow the steps below:

    • Go to Cortana.
    • Go to Settings.
    • Turn on “Cortana can give you suggestions, ideas, reminders, alerts”.

    Hope this helps.
    Dewdrop_, Jul 9, 2019
  4. problem with cortana

    cortana problem

    Hi Muhammad,

    What happens after that, do you get any error message? I suggest you to try to turn Cortana off and then try turning it on back and check if it starts.

    • Open Cortana.
    • Click the hamburger button in the top left of the window.
    • Go to Settings and click on off.
    • Follow the same steps to turn it on.
    Also restart the PC to fix the issue. Let us know how it goes, we'll be glad to assist.
    SujataMoktan, Jul 9, 2019

problem with cortana

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