Windows 10: problem with dxgkrnl.sys and in-game fps. Please, help

Good afternoon!
Recently, my laptop had a couple of blue screen. I discovered the problem by BlueScreenView and found that the laptop has this problem:

==================================================

Файл дампа : 030819-25187-01.dmp

Время аварии : 08.03.2019 1:37:24

Текст ошибки :

Код ошибки : 0x00000116

Параметр 1 : ffffdd08`6b4b7010

Параметр 2 : fffff80e`fd8e68d0

Параметр 3 : ffffffff`c000009a

Параметр 4 : 00000000`00000004

Драйвер причины : dxgkrnl.sys

Адрес причины : dxgkrnl.sys+19d1a8

Описание файла : DirectX Graphics Kernel

Название продукта : Microsoft® Windows® Operating System

Производитель : Microsoft Corporation

Версия файла : 10.0.17134.471 (WinBuild.160101.0800)

Процессор : 64-бит

Адрес аварии : ntoskrnl.exe+1aa0c0

Стек-адрес 1 :

Стек-адрес 2 :

Стек-адрес 3 :

Имя компьютера :

Полный путь : C:\WINDOWS\Minidump\030819-25187-01.dmp

Количество ЦП : 4

Версия : 15

Подверсия : 17134

Размер файла дампа: 4 315 476

Время файла дампа : 08.03.2019 1:38:49

==================================================

also my fps in video games became much lower and i really ask you for a help because i don't know what to do and i'm kind of desperate.

Thank you for a help!
DxDiag:

------------------

System Information

------------------

Time of this report: 3/14/2019, 15:48:50

Machine name: WIN-SQU5HULO94U

Machine Id: {650B9162-4E86-463B-8454-07478F1B39F0}

Operating System: Windows 10 Pro 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)

Language: Russian (Regional Setting: Russian)

System Manufacturer: ASUSTeK COMPUTER INC.

System Model: GL553VD

BIOS: GL553VD.306 (type: UEFI)

Processor: Intel(R) Core(TM) i5-7300HQ CPU @ 2.50GHz (4 CPUs), ~2.5GHz

Memory: 8192MB RAM

Available OS Memory: 8078MB RAM

Page File: 5358MB used, 4894MB available

Windows Dir: C:\WINDOWS

DirectX Version: DirectX 12

DX Setup Parameters: Not found

User DPI Setting: 120 DPI (125 percent)

System DPI Setting: 120 DPI (125 percent)

DWM DPI Scaling: UnKnown

Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Supported

DxDiag Version: 10.00.17134.0001 64bit Unicode



------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Display Tab 2: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.



--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)



---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 630

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Type: Full Device (POST)

Device Key: Enum\PCI\VEN_8086&DEV_591B&SUBSYS_15E01043&REV_04

Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No Problem

Driver Problem Code: Unknown

Display Memory: 4166 MB

Dedicated Memory: 128 MB

Shared Memory: 4038 MB

Current Mode: 1920 x 1080 (32 bit) (60Hz)

HDR Support: Not Supported

Display Topology: Internal

Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709

Color Primaries: Red(0.592297,0.347180), Green(0.328625,0.570813), Blue(0.150891,0.114758), White Point(0.313000,0.328625)

Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: BOE069C

Native Mode: 1920 x 1080(p) (60.012Hz)

Output Type: Internal

Monitor Capabilities: HDR Not Supported

Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP

Advanced Color: Not Supported

Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_c9081e50bcffa972\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_c9081e50bcffa972\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_c9081e50bcffa972\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_c9081e50bcffa972\igd12umd64.dll

Driver File Version: 23.20.0016.4973 (English)

Driver Version: 23.20.16.4973

DDI Version: 12

Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1

Driver Model: WDDM 2.3

Graphics Preemption: Triangle

Compute Preemption: Thread

Miracast: Supported

Hybrid Graphics GPU: Integrated

Power P-states: Not Supported

Virtualization: Paravirtualization

Block List: No Blocks

Catalog Attributes: Universal:N/A Declarative:N/A

Driver Attributes: Final Retail

Driver Date/Size: 28.02.2018 3:00:00, 1930456 bytes

WHQL Logo'd: Yes

WHQL Date Stamp: Unknown

Device Identifier: {D7B78E66-1A5B-11CF-9E60-F035BFC2DA35}

Vendor ID: 0x8086

Device ID: 0x591B

SubSys ID: 0x15E01043

Revision ID: 0x0004

Driver Strong Name: oem129.inf:5f63e53499417f2d:iKBLD_w10_DS:23.20.16.4973ci\ven_8086&dev_591b&subsys_15e01043

Rank Of Driver: 00D10001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeVC1_D2010 DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_Multiview_NoFGT DXVA2_ModeVP8_VLD DXVA2_ModeHEVC_VLD_Main DXVA2_ModeHEVC_VLD_Main10 DXVA2_ModeVP9_VLD_Profile0 DXVA2_ModeVP9_VLD_10bit_Profile2

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

D3D9 Overlay: Supported

DXVA-HD: Supported

DDraw Status: Enabled

D3D Status: Enabled

AGP Status: Enabled

MPO MaxPlanes: 3

MPO Caps: RGB,YUV,BILINEAR,HIGH_FILTER,STRETCH_YUV,STRETCH_RGB,IMMEDIATE,HDR (MPO3)

MPO Stretch: 5.000X - 0.334X

MPO Media Hints: colorspace Conversion

MPO Formats: NV12,YUY2,R16G16B16A16_FLOAT,R10G10B10A2_UNORM,R8G8B8A8_UNORM,B8G8R8A8_UNORM

PanelFitter Caps: RGB,YUV,BILINEAR,HIGH_FILTER,STRETCH_YUV,STRETCH_RGB,IMMEDIATE,HDR (MPO3)

PanelFitter Stretch: 5.000X - 0.334X



Card name: NVIDIA GeForce GTX 1050

Manufacturer: NVIDIA

Chip type: GeForce GTX 1050

DAC type: Integrated RAMDAC

Device Type: Render-Only Device

Device Key: Enum\PCI\VEN_10DE&DEV_1C8D&SUBSYS_15E01043&REV_A1

Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No Problem

Driver Problem Code: Unknown

Display Memory: 6018 MB

Dedicated Memory: 1979 MB

Shared Memory: 4038 MB

Current Mode: Unknown

HDR Support: Unknown

Display Topology: Unknown

Display Color Space: Unknown

Color Primaries: Unknown

Display Luminance: Unknown

Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_37892ff4f8ba7fd6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_37892ff4f8ba7fd6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_37892ff4f8ba7fd6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_37892ff4f8ba7fd6\nvldumdx.dll

Driver File Version: 25.21.0014.1771 (English)

Driver Version: 25.21.14.1771

DDI Version: 12

Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1

Driver Model: WDDM 2.4

Graphics Preemption: Pixel

Compute Preemption: Dispatch

Miracast: Not Supported by Graphics driver

Hybrid Graphics GPU: Discrete

Power P-states: Not Supported

Virtualization: Paravirtualization

Block List: No Blocks

Catalog Attributes: Universal:False Declarative:False

Driver Attributes: Final Retail

Driver Date/Size: 11.01.2019 3:00:00, 957616 bytes

WHQL Logo'd: Yes

WHQL Date Stamp: Unknown

Device Identifier: Unknown

Vendor ID: 0x10DE

Device ID: 0x1C8D

SubSys ID: 0x15E01043

Revision ID: 0x00A1

Driver Strong Name: oem26.inf:0f066de375fb5860:Section202:25.21.14.1771ci\ven_10de&dev_1c8d&subsys_15e01043

Rank Of Driver: 00D10001

Video Accel: Unknown

DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeVC1_D2010 DXVA2_ModeVC1_VLD DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeHEVC_VLD_Main10 DXVA2_ModeMPEG4pt2_VLD_Simple DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC DXVA2_ModeVP9_VLD_Profile0 DXVA2_ModeVP9_VLD_10bit_Profile2

Deinterlace Caps: n/a

D3D9 Overlay: Unknown

DXVA-HD: Unknown

DDraw Status: Enabled

D3D Status: Enabled

AGP Status: Enabled

MPO MaxPlanes: 0

MPO Caps: Not Supported

MPO Stretch: Not Supported

MPO Media Hints: Not Supported

MPO Formats: Not Supported

PanelFitter Caps: Not Supported

PanelFitter Stretch: Not Supported



-------------

Sound Devices

-------------

Description: Динамики (Realtek High Definition Audio)

Default Sound Playback: Yes

Default Voice Playback: Yes

Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0235&SUBSYS_104315E0&REV_1000

Manufacturer ID: 1

Product ID: 100

Type: WDM

Driver Name: RTKVHD64.sys

Driver Version: 6.00.0001.8564 (English)

Driver Attributes: Final Retail

WHQL Logo'd: Yes

Date and Size: 30.10.2018 0:00:00, 6420864 bytes

Other Files:

Driver Provider: Realtek Semiconductor Corp.

HW Accel Level: Basic

Cap Flags: 0xF1F

Min/Max Sample Rate: 100, 200000

Static/Strm HW Mix Bufs: 1, 0

Static/Strm HW 3D Bufs: 0, 0

HW Memory: 0

Voice Management: No

EAX(tm) 2.0 Listen/Src: No, No

I3DL2(tm) Listen/Src: No, No

Sensaura(tm) ZoomFX(tm): No



---------------------

Sound Capture Devices

---------------------

Description: Микрофон (Realtek High Definition Audio)

Default Sound Capture: Yes

Default Voice Capture: Yes

Driver Name: RTKVHD64.sys

Driver Version: 6.00.0001.8564 (English)

Driver Attributes: Final Retail

Date and Size: 11/1/2018 01:38:22, 6420864 bytes

Cap Flags: 0x1

Format Flags: 0xFFFFF

:)

 

drop fps every game

Hi,

You can check Preeti Patel's answer on this
link. Some users found her answer helpful. We suggest that you also try to follow the steps she provided and let us know how it goes.

Regards.

 

After the recent update my fps in games have slowly gone to trash.

Hi Klasifyy,

An outdated graphics card is one of the possible reasons why you're having issues with games FPS and ping when playing your game. I appreciate the troubleshooting steps that you have done on your end to try to fix this concern. To help you resolve this concern,
I recommend that you perform the troubleshooting steps below:

Step 1: Disable Game bar.

1. Right-click the Start button.
2. Click Settings.
3. Click Gaming.
4. Click Game bar.
5. Click the switch below Record game clips. Screenshots, and broadcast using Game bar so that it turns Off.
   

Step 2: Disable Game DVR.

1. Right-click the Start button.
2. Click Settings.
3. Click Gaming.
4. Click Game DVR.
5. Click the switch below Record in the background while I'm playing a game so that it turns Off.

Kindly update us with the results, so that we can assist you further.

 

screen flikkering and low fps when playing fullscreen games

Hi Malik,

An outdated graphics card is one of the possible reasons why you are getting low FPS when playing games on your Windows 10 device. To resolve this concern, we need to collect more information. Kindly answer the questions below:

• Are you experiencing this issue with all of your games?
• What are the troubleshooting steps you have done so far?
• Have you tried uninstalling and reinstalling the affected games?

Meanwhile, I recommend that you run the troubleshooter for Windows apps. This can help remove conflicts with an app from Microsoft Store. To do this, you may click the link below:

Click here

Also, I suggest that you update your graphics card. To make sure that you have the latest graphics card, it would be best to get in touch with your computer manufacturer.