Windows 10: Problem with fingerprint.

Discus and support Problem with fingerprint. in Windows 10 Gaming to solve the problem; Hi,I have problem in Windows 10 21H2 with fingerprint option for login. Sensor are properly installed in windows and no report errors. I configure... Discussion in 'Windows 10 Gaming' started by YsztyLN, May 20, 2022.

  1. YsztyLN Win User

    Problem with fingerprint.


    Hi,I have problem in Windows 10 21H2 with fingerprint option for login. Sensor are properly installed in windows and no report errors. I configure fingerprint in logon options and scan finger but after restart/logout i didn`t saw option for login by finger, only pin/pass. Any advise?

    :)
     
    YsztyLN, May 20, 2022
    #1

  2. fingerprint swipe quit working.

    Hi,

    Thank you for your interest in Windows 10.

    I suggest you to follow the methods below and check if it fixes the issue.

    Method 1: Run Hardware and Devices Troubleshooter

    Follow these steps to run Hardware and Devices troubleshooter:

    • Press Windows key + W and type troubleshooting.
    • Select Troubleshooting.
    • Select View all on the top left corner.
    • Click Hardware and Devices.
    • Follow the on-screen instruction to run the troubleshooter.
    Method 2: Uninstall and reinstall the driver

    I suggest you to try uninstall the fingerprint
    drivers check if it works for you.

    Follow the steps to uninstall the Fingerprint
    drivers:

    • Press Windows Key + X key and click Device Manager.
    • Right-click on the Fingerprint device listed and click on ‘Uninstall’.
    • Select the option to Delete driver software.
    • Restart the computer after its uninstalled.
    Try to access the device manufacturer's website and download and install the latest chipset and Fingerprint
    drivers.

    Method 3

    If issue still persists, I suggest you to uninstall and reinstall the Fingerprint
    drivers in Compatibility mode and check if it works:

    Follow the steps to uninstall the Fingerprint
    driver:

    • Press Windows Key + X key.
    • Click on Device Manager.
    • Right-click on the Fingerprint device listed and click on ‘Uninstall’.
    • Select the option to Delete driver software.
    • Restart the computer after its uninstalled.
    Now download the drivers the manufacturer website and install it in Windows 8.1 compatibility mode. Follow the steps provided below to install the drivers in compatibility mode:

    • Right-click on the driver setup file and click on ‘properties’.
    • Click on the ‘compatibility’ tab and check the box "Run this program in compatibility mode for” and select Windows 8.1 operating system from the drop down.
    • Click on ‘Apply’ and click ‘OK’ and run the file to install it.
    Hope this will fix the issue, if not let us know with the updated status and we will be happy to assist you further.
     
    Mann_Manohar, May 20, 2022
    #2
  3. Nikhar_K Win User
    Windows Hello Fingerprint issue

    Hi Rajesh,



    Thank you for writing to Microsoft Community Forums.



    We understand that you are unable to use Windows Hello Fingerprint to sign in to Windows. It would be great if you can reply with the details requested below:



    • When you say, “I am not getting the option to log-in into windows using fingerprint.” What login options do you see on the login screen?
    • What happens when you try to use the Windows Hello Fingerprint scanner to login to Windows?
    • Were you able to use the Windows Hello Fingerprint to login to Windows earlier?


    Ideally, on the login screen, you will see Sign-in options that allows you to use different sign-in methods to login to Windows.



    As you have mentioned that you are able to use the Fingerprint scanner on websites, I would suggest you to refer the steps mentioned below and see if that helps:



    1. On the login screen, click on Sign-in options.
    2. Click on the Fingerprint icon, scan the Fingerprint, and see if you are able to sign in.


    Refer the screenshot below:




    Problem with fingerprint. fc087693-5104-47d8-960f-4d6097885918?upload=true.jpg




    If the issue persists, try removing the Fingerprint and add it again. Refer the steps mentioned below:



    1. Press Windows key + I, to open
      Settings
      .
    2. Click on Accounts and click on
      Sign-in options
      on the left pane.
    3. Now, click on Windows Hello Fingerprint and click on
      Remove.
    4. Follow the on-screen instructions to remove the Fingerprint.
    5. Once done, click on Set up and follow the on-screen instructions to add the Fingerprint.


    Let us know how it goes.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, May 20, 2022
    #3
  4. Problem with fingerprint.

    Windows Hello Fingerprint Setup not working

    Hi,

    As per the description, I understand that the fingerprint feature does not work on Window10. We will assist you to resolve the issue.

    As an initial troubleshooting step, I suggest you to uninstall and reinstall the finger print driver and check if that helps to resolve the issue.

    Please follow the below steps.


    • Delete the fingerprints you already registered.

    • Press Windows Key + R Key.

    • Then type “devmgmt.msc” and press
      Enter.

    • Uninstall the current driver
      the current diver under "Biometric devices".

    • You maybe have to click the "discover new hardware" symbol in the device manager.
    Hope the information helps. Let us know if you need further assistance. We will be happy to help.

    Thank you.
     
    Krishna Prasobh V, May 20, 2022
    #4
Thema:

Problem with fingerprint.

Loading...
  1. Problem with fingerprint. - Similar Threads - Problem fingerprint

  2. FINGERPRINT PROBLEM.

    in Windows 10 Gaming
    FINGERPRINT PROBLEM.: Hi everyone, I need some help. I tried my best to resolve the Windows 11 update and the sensor no longer appears in Device Manager. Where do I get it back? It doesn't work either. The biometric devices or fingerprint sensor option does not appear in device manager which can I...
  3. FINGERPRINT PROBLEM.

    in Windows 10 Software and Apps
    FINGERPRINT PROBLEM.: Hi everyone, I need some help. I tried my best to resolve the Windows 11 update and the sensor no longer appears in Device Manager. Where do I get it back? It doesn't work either. The biometric devices or fingerprint sensor option does not appear in device manager which can I...
  4. Problems with Spacebar enter backspace and up and down keys and problem with fingerprint...

    in Windows 10 Gaming
    Problems with Spacebar enter backspace and up and down keys and problem with fingerprint...: Hello I wonder if anybody can help me with 2 issues i'm having. Problem one : this has been happening for a while my spacebar, enter, backspace, down and up arrow have not been working! By the way the left and right arrow keys are working but the up and down are not. Also it...
  5. Problems with Spacebar enter backspace and up and down keys and problem with fingerprint...

    in Windows 10 Software and Apps
    Problems with Spacebar enter backspace and up and down keys and problem with fingerprint...: Hello I wonder if anybody can help me with 2 issues i'm having. Problem one : this has been happening for a while my spacebar, enter, backspace, down and up arrow have not been working! By the way the left and right arrow keys are working but the up and down are not. Also it...
  6. Problem with the fingerprint sensor after each Windows 11 update

    in Windows 10 Gaming
    Problem with the fingerprint sensor after each Windows 11 update: My computer is equipped with a fingerprint reader whose driver is up to date. Egis Technology The problem is that every time there is a Windows 11 update, the setting that allows the computer to turn off the device to save energy is automatically activated even if it was...
  7. Problem with the fingerprint sensor after each Windows 11 update

    in Windows 10 Software and Apps
    Problem with the fingerprint sensor after each Windows 11 update: My computer is equipped with a fingerprint reader whose driver is up to date. Egis Technology The problem is that every time there is a Windows 11 update, the setting that allows the computer to turn off the device to save energy is automatically activated even if it was...
  8. I can't sign in using my fingerprint. How do I fix this problem?

    in Windows 10 Gaming
    I can't sign in using my fingerprint. How do I fix this problem?: I can't sign in using my fingerprint. How do I fix this problem https://answers.microsoft.com/en-us/windows/forum/all/i-cant-sign-in-using-my-fingerprint-how-do-i-fix/91401f68-22ec-4e79-acf2-dafbd43557cb
  9. I can't sign in using my fingerprint. How do I fix this problem?

    in Windows 10 Software and Apps
    I can't sign in using my fingerprint. How do I fix this problem?: I can't sign in using my fingerprint. How do I fix this problem https://answers.microsoft.com/en-us/windows/forum/all/i-cant-sign-in-using-my-fingerprint-how-do-i-fix/91401f68-22ec-4e79-acf2-dafbd43557cb
  10. Problem Hello fingerprint

    in Windows 10 Software and Apps
    Problem Hello fingerprint: Hello I have got an issue regarding the Hello fingerprint as an option of connexion. It had been working perfectly for over 3 months and then suddenly stoped after an update. I have tried everything, looked up online how to solve the issue, updated the pilote and the windows...