Windows 10: Problem with headphone connection

Discus and support Problem with headphone connection in Windows 10 Drivers and Hardware to solve the problem; when I connected headphone to my laptop, it stop work and started make noise. The laptop speakers works just fine. I'm using this laptop around 2... Discussion in 'Windows 10 Drivers and Hardware' started by igortsoy, Feb 21, 2021.

  1. igortsoy Win User

    Problem with headphone connection


    when I connected headphone to my laptop, it stop work and started make noise. The laptop speakers works just fine. I'm using this laptop around 2 month.

    :)
     
    igortsoy, Feb 21, 2021
    #1

  2. Unable To Connect Boase Headphones To ASUS Laptop.

    Hi Chris,



    Thank you for writing to Microsoft Community Forums.



    In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.



    1. What is the model number of the Bose headphone?
    2. How are you trying to connect the headphones to the laptop?
    3. What is the model number of your ASUS laptop?
    4. Are you using a wired or a wireless Bose headphone?


    I suggest you to follow the steps mentioned in Connecting To A Computer
    and try connecting your headphones to the laptop.



    If you are still facing issues connecting the headphones to the laptop, I suggest you to elaborate on the issue, so that we can understand the concern and reply to us to help you further.
     
    Shafeeq_Khan, Feb 21, 2021
    #2
  3. Headphone Connection

    Hello,

    Thank you for your interest in Windows 10!

    I understand that the headphones are not working when you connect then through the jack on your Windows 10 operating system. I will certainly help you with the query. I would appreciate if you could help us with more information


    • Have you checked plugging the headphone to a different jack on the same computer?

    • Have you checked if any other sound device work fine when plugged to the problematic jack?

    This issue might be occurring due to incompatible drivers or broken jack. There might be a possibility that the headphone is not compatible with windows 10 operating system. Hence I would suggest you to follow the below mentioned
    steps and check if that helps.

    Method 1:
    Hardware and devices troubleshooter


    The built-in hardware and devices troubleshooter can automatically detect and fix most of the incorrect settings and errors that could cause issues with hardware. I would suggest you to run this troubleshooter to check if there is any issue with
    the display adapter. Refer top these steps:

    • Open Control Panel
    • Click on Troubleshooting and select the view all option on the left pane.
    • Click on Hardware and devices troubleshooter and follow the prompts.

    Try method 2, if the issue persist

    Method 2: If the Hardware and Devices troubleshooter do not fix
    the issue then I would suggest you to uninstall the drivers and reboot the computer to get the updated drivers installed for the headphone. Please follow below mentioned steps:

    • Open Control Panel
    • Click on Device Manager and select the audio input and output drivers
    • Right click on driver that appears after plugging the headphone and click on uninstall
    • After uninstalling, unplug the headphone and restart the computer
    • Plugging the headphone again and the computer will detect the updates drivers automatically.

    Now check if the headphones work on the computer or not.

    Hope this information is helpful. Please write back to us if you need any further assistance, we'll be glad to assist you.
     
    Neha.Gupta, Feb 21, 2021
    #3
  4. Ivy Mun Win User

    Problem with headphone connection

    Speakers and headphones work at the same time

    Hi.

    Let us isolate your concern by answering these few questions.

    • Have you tried connecting your headphones directly to your desktop?
    • Does your speaker work normally when connected to your desktop?
    You may try the following steps to help resolve your concern:

    • Unplug or Disconnect your speaker from the desktop.
    • Connect your headphone directly to the desktop.
    If the headphone works properly when directly connected to the desktop, we suggest that you contact your speaker manufacturer for assistance.

    Let us know how it goes.
     
    Ivy Mun, Feb 21, 2021
    #4
Thema:

Problem with headphone connection

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