Windows 10: Problem with install.

I tried upgrading my mom's computer from Win 7 Premium. The reservation was confirmed, the download was complete but when it attempts to install, I just get the message "Working on it". I left it on all night and it was still " working on it" 12 hours later.
Any ideas what the problem is?

Thanks.

:)

 

Windows 10 Problem

After I updated Windows 10 today as I was instructed, I can no longer get on the internet. My wifi no longer shows up to click on it. It was working fine until I allowed the install. I have tried restarting the HP Spectre x 369 laptop and the router,
but this has not helped. (I am using a borrowed Apple computer to search for a solution.) I need help to get back online. Can anyone help or tell me who I might contact for help?

 

how to write a letter on Windows 10

how do I proceed to type a letter and make a copy

 

No idea.

However, I suggest reading:

Windows 10 - Upgrade Installation - Windows 10 Forums

You could cancel the online upgrade and use other means that give you more control.

There's a lot of information there. Perhaps more than most people would want. It's very clearly written, though.

One recommendation: back up your Mom's PC before proceeding. My recommended method would be to image its hard drive to an external hard drive. It's not free, but there is a slight chance that the upgrade could go wrong in a way that would prevent you from booting into Windows to fix the problem. Then, you'd have to pay someone to get the computer running again. Such a technician wouldn't have to be unusually brutal to wipe all of your Mom's files.