Windows 10: Problem with jigsaw puzzles

Discus and support Problem with jigsaw puzzles in Windows 10 Software and Apps to solve the problem; Ever since I purchased the "Premium" for jigsaw puzzles, my downloaded and played puzzles do not show up.... Discussion in 'Windows 10 Software and Apps' started by Debbiem4, Nov 16, 2020.

  1. DEBBIEM4
    Debbiem4 Win User

    Problem with jigsaw puzzles


    Ever since I purchased the "Premium" for jigsaw puzzles, my downloaded and played puzzles do not show up.

    :)
     
    Debbiem4, Nov 16, 2020
    #1
  2. AMIT_SUN
    Amit_Sun Win User

    Microsoft Classic Jigsaw Puzzles - How to re-look at solved puzzles

    Thank you for writing to Microsoft Community Forums.

    You can try the step below to check the last solved puzzle.

    Method: Check last played game.

    1. Open Jigsaw Puzzle.
    2. Search for My account and you will see images below
      My account, click on the image and all your last solved puzzle will be there.

    If you have any further question related to the game, I suggest you please check

    Microsoft Casual Games Community    .

    Regards,

    Amit Sunar

    Microsoft Community – Moderator
     
    Amit_Sun, Nov 16, 2020
    #2
  3. DONARAUCHER
    DonaRaucher Win User
    windows 10 magic jigsaw puzzles problems

    This is not the problem I am having. The app for Microsoft Classic Jigsaw Puzzles doesn't show up in my list of apps or Icons so that I may return to my puzzles each day without any hassle.
     
    DonaRaucher, Nov 16, 2020
    #3
  4. THEJERRI
    TheJerri Win User

    Problem with jigsaw puzzles

    Issue with Magic Jigsaw Puzzle

    Hi.

    I have been very happy with Magic Jigsaw Puzzles - until now. The app was downloaded through the Microsoft Store. I believe the app was recently updated as the appearance is different and it does not contain all my puzzle purchases. These were in the
    app prior to the changes. I offered to send the Magic Jigsaw Puzzle folks my record of purchases. I was told that the record of purchases may only be used to restore puzzle packs if the "name" of the puzzle pack is included on the receipt. The name of
    the puzzle pack is not consistently found on the receipts - rather they are listed as puzzle pack 0, 1, 2, or 3.

    The Magic Jigsaw Puzzle folks told me that was not enough to restore my purchases.

    I have purchased/had 36 puzzle pack and spent about $135. Any advice?

    Microsoft: are you able to generate a vendor specific list of payments as well as the "name" of the puzzle pack as opposed to the generic description of puzzle pack 0,1,2,or 3?

    Needless to say - I am very disappointed. When I spoke with the company I asked if they could give me a credit for my expenditure and I would repurchase the puzzle packs I had. This way they would see that the expenditures were made. The company suggested
    I contact Microsoft.

    Is this the place to vent my concern and ask for help solving my issue.

    Thanks.
     
    TheJerri, Nov 16, 2020
    #4
Thema:

Problem with jigsaw puzzles

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