Windows 10: Problem with login using hello picture and pin

Discus and support Problem with login using hello picture and pin in Windows Hello & Lockscreen to solve the problem; Something went wrong during a sign in and both the windows hello and pin login are shown as not available. They both worked earlier on my machine. Is... Discussion in 'Windows Hello & Lockscreen' started by StevenGordon2, Mar 6, 2020.

  1. Problem with login using hello picture and pin


    Something went wrong during a sign in and both the windows hello and pin login are shown as not available. They both worked earlier on my machine. Is there a way to fix this.

    :)
     
    StevenGordon2, Mar 6, 2020
    #1
  2. Anne Ros Win User

    Login with PIN and Hello

    Hi Jean,

    Windows 10 includes multiple options to sign-in to your account, including the ability to sign-in using a PIN and Windows Hello, which uses facial recognition. For us to provide a solution suited to your concern, we need additional information. Can
    you answer the questions below?

    • How are you setting the PIN and Hello?
    • Which build version of Windows is your PC running on?
    • Were there any error codes or messages?

    In the meantime, we suggest that you follow the steps below on how to set up PIN.

    • Open Settings.
    • Select Accounts.
    • Click Sign-in options.
    • Click the Add button for the PIN and set your PIN.
    • Do the same for the Windows Hello.

    Looking forward to your response.
     
    Anne Ros, Mar 6, 2020
    #2
  3. OSK PIN login on non-touch device

    Hello,

    I suggest you to create a PIN for your device and try the on screen keyboard to login to the same.

    You may follow the steps below to create PIN protection for your device.


    • Go to Settings and select account.

    • Click on sign in option and Go to PIN option.

    • Now click on Add and set PIN for login.

    You can use the same PIN to login to your device using the on screen Keyboard from ease of access option and verify the result.

    Please get back to us with updated status. We will be happy to assist you further.
     
    Anju Thekkethil, Mar 6, 2020
    #3
  4. Problem with login using hello picture and pin

    Windows Hello & Pin Login NOT displaying on Login Screen

    Hi,

    Thank you for writing to Microsoft Community Forums.

    Sorry for the delay in response.

    I appreciate your effort in trying to fix the issue with the missing features on login screen.

    1. Which security software is installed on your device?
    2. Is your device connected to domain network?

    Please try the below suggested steps and check if the required sign in options are available from login screen.

    Enable sign-in using PIN from group Policy editor

    1. Open Local Group Policy Editor. To do so, type gpedit.msc
      in the run command (Windows + R key).
    2. Navigate to Computer Configuration\Administrative Templates\System\Logon.
    3. In the right pane, double click on Turn on convenience PIN sign-in policy
      to edit it.
    4. Select Enabled option from Turn on convenience PIN sign-in window.
    5. Click on Apply, OK and close the window.
    6. Restart the device and check if the sign-in using PIN is available on the login screen.

    Enable sign into Windows 10 using Biometrics from Local Group Policy editor

    1. Open Local Group Policy Editor. To do so, type gpedit.msc
      in the run command (Windows + R key).
    2. Navigate to Computer Configuration\Administrative Templates\Windows Components\Biometrics.
    3. In the right pane of Biometrics, double click on Allow users to log on using biometrics.
    4. Select Enabled option from Allow users to log on using biometrics window.
    5. Click on Apply, OK and close the window.
    6. Restart the device and check if the sign in using Biometrics is available on the login screen.

    Hope it helps. Get back to us for further assistance on this issue. We will be happy to help you.

    Muralidhar

    Microsoft Community Moderator
     
    Muralidhar_G, Mar 6, 2020
    #4
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Problem with login using hello picture and pin

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