Windows 10: Problem with MS account in W10 and Xbox app

Discus and support Problem with MS account in W10 and Xbox app in Windows Hello & Lockscreen to solve the problem; Hi, i hope you can help me, i'm having a lot of trouble since i changed my password because now the xbox app is always asking for me to log in when it... Discussion in 'Windows Hello & Lockscreen' started by LeonW586, Apr 4, 2021.

  1. LeonW586 Win User

    Problem with MS account in W10 and Xbox app


    Hi, i hope you can help me, i'm having a lot of trouble since i changed my password because now the xbox app is always asking for me to log in when it starts, it used to auto login before.


    I've tried the following solutions:

    • New account and in the other account it seems to work, but i need my account because of certs.
    • System recovery deleting apps and keeping info.
    • Resetting Xbox app, store etc.
    • Deleting and reinstalling Xbox app.
    • Logging in and out of Console companion didnt knew, but the problem also affects this app.
    • Activating 2 step verification.
    • Setting services to auto instead of manual.
    • Taking the MS account out of the store and putting it back.
    • Deleting my laptop from https://account.microsoft.com/
    • Verifying account.
    • Turning W10 MS account into local and back.


    Now, this is what you see when you open the Xbox app...


    Problem with MS account in W10 and Xbox app 2c9a4e22-69ed-4009-b9e1-2f5ad894713a?upload=true.jpg


    It's not logged in, now, when we take look inside the Xbox app config...


    Problem with MS account in W10 and Xbox app e0db0a39-3fb3-4cc6-9e9d-e26cc4f62bf2?upload=true.jpg


    You can see that it is logged in into the store, but its not logged into Xbox, this bothers me a lot, because it's the same account; now if i click into log in, this is what appears...


    Problem with MS account in W10 and Xbox app 77743f1f-62a0-4e84-bf9a-c3929c1c5f62?upload=true.jpg


    It's asking me for my password, even tho it's logged into the store... now i've got to add that this always shows in my W10 MS account config until i click on "update info", also on this account, the image doesn't show, dunno why.


    Problem with MS account in W10 and Xbox app e9e2cc8d-fa46-409f-9c59-828a2be6863a?upload=true.jpg


    Ok, now, after updating my info... it asks for my password and to verify my identity with a code in phone number or email, the thing is, why does it need to verify my account everytime i log into my laptop?.


    Now, after verification, the screen changes...


    Problem with MS account in W10 and Xbox app 39748844-7271-4c06-b073-d0b5a45270e9?upload=true.jpg


    See? no more "update your info" text, so let's see what happens with the Xbox app if i click on "Log in".


    Problem with MS account in W10 and Xbox app 8160e7e9-b35a-4bcb-ae7f-cc9d09afc899?upload=true.jpg


    Now she logs in inmediatly!! without asking for further verification.


    Now, i think the problem comes with account verification, but why do i have to verify every time i turn on my laptop? is this a problem on my side? or on MS side? i have to add that i sign into my laptop with my MS account password.


    You don't know my many SMS and email codes i got last day because of the verification problem, and the problem still persists after verifying 30+ times.


    Can somebody help me with this verification problem? how to disable it or solve it, so it doesn't asks for the info update and maybe log into Xbox app automatically?


    Thanks in advance.

    :)
     
    LeonW586, Apr 4, 2021
    #1
  2. mackaster Win User

    Connecting XBOX Account to MS Account with Different Emails

    Is there a way to connect my XBOX account, on a different email, to my MS account? I want to see what XBOX games are available to share on W10, but unable to tie both accounts together.
     
    mackaster, Apr 4, 2021
    #2
  3. Issues with W10 Mail App

    Hi Frank,

    To guide you in the right direction, let us know the following:

    • Did you add your fsnet.co.uk (POP3) address as an additional account in W10 Mail App?
    I suggest you to remove the account and re-add it.

    I suggest you to try the steps provided in the link below and check.

    Outlook help & learning - Microsoft Support

    Please get back to us with the required information, to assist you further.

    Regards,
     
    Syed Abdul Jabbar, Apr 4, 2021
    #3
  4. Problem with MS account in W10 and Xbox app

    Xbox PC App Error

    We appreciate your response and cooperation regarding this matter. Based on your reply, it appears that you need to enable the Xbox services to ensure that the app is up and running. You may follow the steps below to enable Xbox Live services:

    • Press the Start button and type Services on the search box.
    • On the list of services, look for Xbox Live Auth Manager,
      Xbox Live Game Save, and Xbox Live Networking Service.

    The next steps should be done to the three mentioned services above:

    • Right click on the service and select Properties.
    • Set the Startup type to Automatic. If the service isn't started, click
      Start.
    • Save the changes.
    • Launch the Xbox App and sign in to your account again.

    Let us know if you are able to sign in after performing the suggested solutions above.
     
    Loraine Mon, Apr 4, 2021
    #4
Thema:

Problem with MS account in W10 and Xbox app

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