Windows 10: Problem with Office 365 account

Discus and support Problem with Office 365 account in Windows 10 Software and Apps to solve the problem; Machine is a Dell Inspiron 4477 AIO running Windows 10 1809 and Office 365. Today I decided to check for updates to Office so I opened Excel, chose... Discussion in 'Windows 10 Software and Apps' started by JJG10, Apr 18, 2019.

  1. JJG10 Win User

    Problem with Office 365 account


    Machine is a Dell Inspiron 4477 AIO running Windows 10 1809 and Office 365.



    Today I decided to check for updates to Office so I opened Excel, chose File/Accounts and got a message saying, "there were problems with my account. To fix them please sign in again." plus a box to check saying 'fix Me'. I clicked that box and saw Something wrong with error code 0x8009016. I queried that code and found nothing that seemed to apply to my situation.



    Office 365 on my laptop doesn't exhibit the problem and got an update with no problem.



    What do I need to do to fix the problem ?



    I can access my Office account via the web just fine.



    Thank you.

    :)
     
    JJG10, Apr 18, 2019
    #1

  2. Cortana & Office 365 Integration

    We are trying to integrate Cortana with our Office 365 subscription, but it never works. Here are the steps we have done:



    • Turned on Cortona in the Office 365 Admin portal
    • We are using Windows 10 1703 – connected Office 365 service to Cortana
    Did the same on windows 10 mobile with no luck, Cortana says its connected to Office 365, but sees no data and we are getting zero errors

    We went rough office 365 support first and tried all fo their suggestions, they kicked us over to Windows support which is currently closed.

    We are on v1703 with all updates in place, it does not work on Windows 10 desktop or mobile

    any ideas? I can give you all steps 365 support had us run through if that will be helpful

    Thank you

    Doug
     
    Douglas Clelland, Apr 18, 2019
    #2
  3. Office 365 activation error after big Win 10 update

    We appreciate your response, Keith. We suggest that you update Office 365 and see if it'll make a difference. You can simply do it by opening any Office 365 applications (Word, Excel, PowerPoint). Here are the steps on how to do so:

    • Open Office app, then click on File.
    • Look for Account, then click on Update.
    • Once done, restart your computer.

    We're looking forward to your feedback.
     
    Carlos Tin, Apr 18, 2019
    #3
  4. Jurgen G. Win User

    Problem with Office 365 account

    Exchange, Office 365 account sync error

    Thank you Cliffard for your contribution,

    What kind of Office 365 do you have? Is it a business subscription or Office 365 Home, because I suggest there is something with the account.

    You can contact Office 365 support in your region.

    Kindest Regards,
     
    Jurgen G., Apr 18, 2019
    #4
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Problem with Office 365 account

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