Windows 10: Problem with opening Cortana

I just can't get Cortana to work? I'm on Windows 10 on a new HP computer. I think it was working when we switched the computer on in the first place.


Can someone guide me please............... what am I doing wrong?

:)

 

Cortana

Hi,

Thank you for posting your question in the Microsoft Community.

Appreciate your efforts to work on this issue.

This issue can occur if some of the system files are not working as expected.

Suggest you to follow the steps from this article to
troubleshoot Cortana on the PC.

Note: Do not go with the ‘Reset PC’ option for now.

Method 1: Follow these steps to disable Cortana:

1. Sign-in to the PC with your Microsoft account.
   
2. In the search box at the bottom, type Disable Cortana.
   
3. Once the suggestions appear in the list, click Cortana & Search settings.
   
4. From the right section of the Settings pane, move the top button to ‘Off’ to disable Cortana from Windows 10.
   

Method 2: Follow these steps to check if that helps.

1. Launch Cortana from the search bar on the taskbar.
   
2. Then, from the left pane click the settings button.
   
3. Under "Cortana" (the first option) and slide the pill switch to the ‘Off’ position.
   

Method 3: Launch the Settings app and click on Privacy. Navigate to Speech, inking, & typing, and click Stop getting to know me. These steps will disable Cortana.

Hope this helps.

Let us know if you got the help you needed.

Regards,

Srimadhwa B

Microsoft Community-Moderator

 

cortana problem

Hi Muhammad,

What happens after that, do you get any error message? I suggest you to try to turn Cortana off and then try turning it on back and check if it starts.

• Open Cortana.
• Click the hamburger button in the top left of the window.
• Go to Settings and click on off.
• Follow the same steps to turn it on.

Also restart the PC to fix the issue. Let us know how it goes, we'll be glad to assist.

 

Cortana's bug

Hi,

Thank you for writing to Microsoft Community Forums.

Cortana might have been hidden, you can enable Cortana by following the below mentioned steps:

1. Right click on the taskbar and click on Cortana.
   
2. Select the option Show search box or Show Cortana icon.
   

However, you can follow the troubleshooting steps from
Troubleshoot problems with the Start menu or Cortana.

NOTE: The last step in the article mentioned is to Reset the PC. Resetting the PC will remove the data and programs/applications installed on the computer. We suggest you to take a data backup if you want to reset the PC.

If the above steps didn’t help you fix the problem, reply to the following questions:

• Since when are you facing this issue?
  
• Have you made any changes to the computer recently?
  

Hope it helps.

Let us know if you got the help you needed by clicking Yes or No.

Nikhar Khare

Microsoft Community – Moderator