Windows 10: problem with paperport 14.5 after upgrad to win 10 pro

Hello,


Recently Update Windows 10 to win pro; and also uses Paperport 14.5 that worked fine befor the updata but now stopped working.


After open paperport get a message saying: "PaperPort appears to be running in Windows XP Compatibility Mode which may result in errors. We recommend disabling Compatibility Mode for the PaprPort sic.exe program, see Technote 6629. For more help on the issue, please visit http://www.nuance.com/imaging/support/."


And when click on "ok" - the programs shuts down.


Clicking on the more help link comes up with a 'link is no longer available' or some such message.


Please help me how to deal with this.

Thank you

:)

 

Compatibility problem with Paperport Version 14 in Windows 10

Hello my name is Bradford and I'm an Independent Advisor for the Microsoft Community and I will try to resolve your problem with your Paperport 14 installation.

According to what I've seen on the internet the only compatible version of Paperport with Windows 10 is Paperport 14.5 with patch 1. Which means the Paperport version you're using might need to be updated.

Below is a link to a tutorial page where you find the link to download the updated Paperport 14.5 already patched and step by step instructions on installation, uninstalling, and troubleshooting. After noting the disclaimer please proceed to the site and follow
its instructions.

I apologize but the steps are too long and too complex to paste here.

Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product
advertised on the site before you decide to download and install it.

https://www.experts-exchange.com/articles/17490...

When you have a moment please keep updated as to your progress

 

Compatibility problem with Paperport Version 14 in Windows 10

Hi ,

Sorry to hear you're experiencing this issue!

You may need to Run the compatibility troubleshooter. But first, uninstall the program the follow these steps:

1- Right click or hold tap on the “Paperport 14” executable installation file.

2- Left click or tap on the “Troubleshoot Compatibility” feature.

3- After the process has finished, left click or tap on the “Troubleshoot program” feature.

4- Now in the next window that appears, check the box next to “The program worked in earlier versions of Windows but won’t install or run now”.

5- Left click or tap on the “Next” button to proceed.

6- In the next window you will need to select the previous version of Windows you know that the Paperport 14 app worked fine.

7- Left click or tap on the “Next” button again.

Now you will need to follow the instructions on the screen to finish the installation of the “Paperport 14” app.

8- After the installation has finished, choose the option “Yes, save these settings for this program”.

9- After the changes are saved, you will need to left click or tap on the “Close” button and try to run your Paperport 14 application.

 

paperport 14 with windows 10

I found the problem!

In the registry there is an option that cause the crash:

HKEY_CURRENT_USER\Software\ScanSoft\PaperPort\PaperPort User Preferences

look for BrowserSelected

my registry had "Mozilla Firefox"

I changed it "none"

PAPERPORT 14.5 STARTED WITH NO PROBLEMS

NOTE: if it contains "Mozilla Firefox" it will not start.

Also please note that this problem started with PaperPort 14.0 which was working with Windows 10 64bit with no problems.

I upgraded to 14.5 w/patch 1 thinking it would correct the problem. Being 14.5 w/patch 1 is Windows 10-compliant, with the upgrade.

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