Windows 10: Problem with Printer after Windows Update

On 7/8/2019, I installed the Windows 10 update (version 1903, build 18362.207). Today I find myself unable to send documents to the HP LaserJet printer connected to my router. Instead, a File Explorer box pops up prompting me to save the data to a file. How do I reactivate my printer?

:)

 

Windows 10 update cause printer problem with: "Printer not activated - Error - 20"

Hi John,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand your concern about accessing the printer after the Windows Update, we will help you with this issue.

Do let us know the following:

• What is the make and model of your device?
• How is the printer connected to the computer, locally or through network?
• Have you tried any troubleshooting steps to resolve this issue?

I suggest you to try the below and check if it helps.

Step 1: I suggest you to update the drivers for printer and check.

• 
  Right click on the Start button from the desktop and select
  Device Manager.
  
• 
  Locate and expand Print queue.
  
• 
  Right-click on the printer driver
  that is listed and click Update driver software.
  

Step 2: I suggest you to run the printer troubleshooter from
“Fix printer problems”
and then check if this fixes the issue.

Hope it helps. Reply to the post with an updated status of this issue and required information, we will be happy to help you further.

 

printer problem in Windows 10

Hi Valerie,

Thank you for posting your query in Microsoft Community.

Inconvenience regretted. Please share the below information:

• 
  What is the make and model of your printer?
  
• 
  What error message do you get when you try to print?
  

I suggest you to run print troubleshooter. The built-in Printer Troubleshooter can automatically detect and fix most of the incorrect settings and errors that could cause issues while printing. I would suggest you to run this
troubleshooter to check if there is any issue with the sound. Refer top these steps:

• Click on Troubleshooting and select the
  view all option on the left pane.
  
• Click on Printer troubleshooter and follow the online instructions.

Also update the printer drivers.

• 
  Press Windows + X key on the keyboard.
  
• 
  Click on device manager.
  
• 
  Right-click your Printer devices.
  
• 
  Click Update Driver Software and then follow the steps in the wizard that appears.
  
• 
  Restart the computer and check.
  

Hope this information helps.

 

Printer offline problem persists

Hi,

Welcome to Microsoft Community and thank you for your interest in Windows 10.

In order to help you better, could you please confirm a couple of things:

• Is it a wired or wireless printer?
• Is the printer connected via network to your computer?

I suggest you to follow the below methods and check if it helps.

Method 1: I suggest you to make printer as a default printer you can follow the below steps:

• Press Windows key+ X and select
  device manager.
• Select devices and printers
• Right click on the printer you want to use, and then click
  set as default printer (You'll see a check mark on the printer's icon signifying that it's now your default printer).

I suggest you to update the drivers for the printers and check if it helps.

Method 2: I also recommend you to run the print troubleshooter to check the issue.

• Type troubleshooter in the search box and then press enter.
• In the left pane click on View all.
• Select the printer option and
  follow the on screen instructions.

Method 3: Also I suggest you to run the troubleshooting steps and check if it helps.

http://windows.microsoft.com/en-US/...1&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.