Windows 10: Problem with purchase from Microsoft Store

I wanted to give a game as a gift to my fiend. It occurred when I was purchasing this game from the Microsoft Store. But got an error message: Contact us at Microsoft support. We are having trouble processing your payment and we’d like to get it sorted out

:)

 

Microsoft Store Problem

Hi,

There are times that you’ll encounter an error that the account doesn’t exist if the account name was misspelled. It can also be related to a conflict that has occurred with the Store app. To resolve this concern, we suggest that you check this
article for the steps that you can use.

Also, here are the troubleshoot steps that you can follow to isolate if the issue is with the Store app:

• Check for
  connection problem.
• Check if you have the correct time and location settings. Go to Settings
  > Time & Language.
• Reset Microsoft Store cache:
  

• Press Windows + R keys to launch the run command box.
• Type WSReset, then try launching Microsoft and sign in.

We're just here if you need further help.

 

Unable to purchase app in store

Hello Nraina thank you for posting.

Here are some suggestions you can try in order to solve this issue.

• I would suggest you log with your Microsoft Account on
  https://account.live.com make sure your birth date, time&date and the time zone are correct.
  

• If you are having this issue on your Windows Phone, please check the time and date on the phone as well (<<settings <<time&date) and set them on manual.
  

• Please also log with the same Microsoft account to
  http://www.xbox.com and make sure you have created you Gamertag.

• As a last step, please just do a soft reset of the phone (if the issues are on you r Windows Phone)

Press and hold the Power and Volume down buttons for 20 seconds, until the phone vibrates. Once it vibrates, release the buttons and the phone should restart.

Here is another forum posting that might be helpful.

Unable to Purchase an App in Windows Store

Kind Regards

 

Windows 10 Store sharing purchased apps

Hi,

Thanks for posting your query on Microsoft Community.

To assist you better, please provide few details.

• 
  Have you added any alias to your Microsoft Account, from which you have purchased the apps?
  
• 
  Are you able to view your purchased app other all the Microsoft account, from which you are logging in to your computer?
  

I would suggest you the run Windows store app troubleshooter and check if it helps.

Follow the below steps:

• 
  Type troubleshooting in the
  Search area on the taskbar.
  
• 
  Click on View all on the left panel of the Troubleshooting Windows.
  
• 
  Select Windows store Apps.
  
• 
  Follow the on screen instruction.
  

Hope it helps, reply to us with the status of your issue. We will be happy to assist you.