Windows 10: Problem with remote desktop

Discus and support Problem with remote desktop in Windows 10 Network and Sharing to solve the problem; My office has gone to working at home full time for now and I am having a problem with Remote Desktop. It is just being incredibly laggy. I should also... Discussion in 'Windows 10 Network and Sharing' started by Hibbert0604, Mar 25, 2020.

  1. Problem with remote desktop

    My office has gone to working at home full time for now and I am having a problem with Remote Desktop. It is just being incredibly laggy. I should also state that I've worked from home numerous times in the past and never had this issue. However this issue has been ongoing since last friday. I've consulted with my internet company and they assure me that there is no problem on their end. Likewise, my boss says there is no problem on my office's network end. So I'm not sure what to do.

    I have noticed a pattern, but I'm not sure how helpful it may be. If I have resource monitor open to the Network > TCP Connections > Latency sorted by highest first, during these lag spikes, the latency will shoot through the roof, particularly for svchost.exe with the PID that always indicates the Remote Desktop Service. The baseline seems to be around 170-200, and at that, the connection is stable. During these lag spikes, however I've seen it shoot to anywhere from 1000-1300. I've also checked my co-workers PC and that seems to be their baseline as well. They just never get any spikes.

    I'm really trying to fix this as quickly as possible. If I can't, then I will likely have to return to the office to work, which I really do not want to do. I would appreciate any help that you can provide!

    Hibbert0604, Mar 25, 2020

  2. remote desktop


    Thank you for writing to Microsoft Community Forums.

    Please help me with the below details to understand your issue in a better way:

    1. Are you using the Microsoft remote desktop app?

    If you are using the Microsoft remote desktop app downloaded from
    Microsoft store then, I suggest you to follow the steps to
    fix problems with apps from Microsoft Store

    If the issue still persists with the Microsoft remote desktop app, then you can contact the support team by going to the

    and scrolling down to the bottom and clicking on
    Microsoft remote desktop support under the Publisher info.

    However, if you are using the Remote desktop connection, which comes pre-installed with Windows 10, then I suggest you to please post your question in the
    TechNet forum.

    Hope it helps.

    Prakhar Khare

    Microsoft Community - Moderator
    Prakhar_Khare, Mar 25, 2020
  3. Kari Win User
    Remote Desktop Connection problems

    Have you tried Remote Desktop Connection, to connect from your Windows 10 laptop to your Windows 7 desktop? Try it first, post back and tell how it went.

    Some additional help because you mentioned you are a remote newbie *Wink. The windows 7 related tutorials from our sister site the Seven Forums:

    1. On Windows 7 desktop, set network location to either Home or Work (I recommend Work):
    2. On Windows 7 desktop, allow incoming remote connections:
    3. On Windows 7 desktop, find out its IP address:
    4. On Windows 10 laptop, start the Remote Desktop application and connect to the Windows 7 desktop using the IP address from step 3 above (see Part Three in the tutorial):
    Try the above, post back how it went.
  4. Problem with remote desktop

    Remote Desktop

    Okay guys need some help here before going crazy...
    I am trying to setup a remote desktop connection and see exactly what the logged on user is looking at with out going through Windows Remote Desktop.

    Since its local network I don't have any password or want to setup a password.

    Any suggestions are appreciated
    kikicoco1334, Mar 25, 2020

Problem with remote desktop

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