Windows 10: Problem with Windows "Photos" program

I run W 10 - Version 20H2 (OS Build 19042.1110 and it is the first time I have opened its "PHOTOS" program to transfer/import photos from my Moto E 6 play Android 9 phone. I used to be able to do this from my camera with ease before I had W10 but now when I connect up (using a USB cable as normal), the program will say :- "We are having difficulty accessing items on this device. Have I accepted the notification to connect". I have granted all permissions on my phone and have tried the suggestions available on the Web without success and have now come to the conclusion the program itself may be at fault. Before I go any further and find out if my phone is the culprit, can any of your subscribers confirm whether the W10 program is at fault or come up with any suggestions as to why I cannot import photos.

:)

 

Windows 10 - defaul photo program

Hello,

Thank you for posting your concern here in Microsoft Community and welcome to the Windows 10 Family.

As I understand that you are not able to see Photo Explosion in the list of default programs, I would suggest you to follow few steps to set Photo Explosion as your default program.

• 
  In the search bar type Default programs and press enter
  
• 
  Click on associate a file type or protocol with a program
  
• 
  Select the file type which you want to associate with the photo Explosion.
  
• 
  After selecting click on change programs
  
• 
  Check whether you are able to see Photo Explosion in the list.
  

Hope this information is useful. Do get back to us for further assistance.

 

Windows 7 Will Not Include Email, Photo and Movie Programs

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Lost default photo viewer after profile rebuild

Thanks Brink. I've tried those steps before i started searching Google. After the profile rebuild i don't have the Photo app listed to choose to make it default in either the system settings for default apps or the Open With option.

I can't even find it doing a search. Seems to have been removed somehow with the profile rebuild, which doesn't make sense.

Might be helpful to list what i've done I've done the open with check, the choose default program in the system menu, tried that in device manager default programs also. I've checked the programs and features Turn windows features on/off and it's not listed there (never thought it was but that was a suggestion), searched the MS Store, it's not listed there either.

I don't like playing in the registry unless i have defined steps and haven't found anything for this yet, just the Win7 version like in my OP.