Windows 10: Problema con Antivirus trend micro apex one spento pc durante la scansione

Buongiorno oggi mi e' capitato che sul pc di lavoro dove vi e' montato windows 10 mi e' partita in modo automatico la scansione di questo antivirus trend micro apex one . alle ore di uscire verso 17:30 la scansione stava ancora lavorando per cui ho spento il pc . Chiedevo gentilmente se qualcuno ha esperienza a cosa si va incontro una volta che si riaccende il pc . Grazie se qualcuno mi vuole dare cortesemente una risposta - Ciao Stefano .

:)

 

trend micro

how do I install trend micro titanium antivirus on windows 10 help

 

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Let me
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Forgot password to uninstall Trend Micro OfficeScan

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that while upgrading from Windows 7 to Windows 10, you are asked to uninstall Trend Micro OfficeScan.



Since you do not remember the password for it, let us try the methods mentioned below and see if that helps:



Uninstall using Trend Micro Diagnostic Toolkit:



I would suggest you to try uninstalling Trend Micro using the Diagnostic Toolkit provided by Trend Micro. Refer the steps mentioned in the section
How to uninstall your Trend Micro Security program using the Diagnostic Toolkit
from the article
Uninstalling Trend Micro Security software on your Windows™ PC.



If using the Dianostic Toolkit doesn’t work, we might have to modify the registry to uninstall it. Refer the steps mentioned below:



Note: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow
these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.



Follow the steps to take backup of registry.

1. Press Windows Logo key + R, to open
   Run dialog box.
   
2. Type regedit and click on
   OK.
   
3. Now, browse to the following path: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\PC-cillinNTCorp\CurrentVersion\Misc
   
4. Once there, on the right pane, double click on
   Allow Uninstall and change the value to 1.
   
5. Click on OK.
   
6. Close registry editor and try uninstalling
   Trend Micro.
   

If you are unable to change the registry value, you may want to boot the computer into Safe Mode and then try changing the registry. Refer the section From Settings in the article

Start your PC in safe mode in Windows 10. Once the PC is booted to Safe Mode, try changing the registry value, restart the computer and uninstall Trend Micro.



However, if you are using Enterprise Edition of the product, you may also want to check Uninstalling
clients or agents in OfficeScan.



Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator