Windows 10: Problems Accessing Internet

I just purchased this refurbished computer and had it activated yesterday. Since Activation, I have not been able to completely access the Internet. I most often get the message: "Can't reach this Page."

I have Windows 10 Home (Version 1607); a Dell Desktop OptiPlex 745; Type x64-based PC; Microsoft Word 2016; BIOS Version Dell Inc. 2.0.8 (11/30/2006); BIOS Mode = Legacy; RAM 8GB

I am now using an alternate computer because I cannot access the Internet with the other one.

:)

 

Problems Accessing the Internet in Windows 10

Hi,

Thank you for your reply. I apologize for the delay.

The issue might be due to incompatible network drivers. I suggest you to check and update the drivers.

Follow these steps to update the drivers: This steps will help you to update the network drivers.

1. On the search bar type “Device Manager” or press Windows key + X and select “Device Manager”.

2. Locate “Network Adapter” and expand by clicking on it.

3. Right on the “Wired adapter” option and click “Update driver software…”

Regards,

Guru Kiran

 

Problems Accessing the Internet in Windows 10

Hi,

Thank you for posting your query in Microsoft Community. I apologize for the inconvenience that you are experiencing.

- What are the troubleshooting steps that you have performed to resolve this issue?

The error code 0x80072efd usually occurs if there is some problem with the internet connection.

I suggest you to follow the methods below and see if it helps:

Method 1: Network troubleshooting

1. On the search bar type “Troubleshooting”

2. Click on “Network and Internet”

3. Click on “Network Adapter” and run the troubleshooter.

Method 2:
Disable Proxy

If you are using proxy to connect internet please disable that, refer to the steps below to disable proxy:

1. Press
“Windows Key” + “R”.

2. Type
“inetcpl.cpl”.

3. Go to
Connection.

4. Click on
LAN Settings.

5. Check the box which says
Automatically detect settings.

6. Uncheck the box under
Proxy server.

Hope the information helps, if you have any further queries, feel free to post. We are here to assist you.

Regards,

Guru Kiran

 

Can you update your serial number in "My Computer"?

Do you use any kind of DNS service and does it have security software other than Windows Defender installed?

 

I don't have any DNS (Domain Name System) Service. The only security software is Windows Defender.

 

Hello Writer, can you open an admin command prompt, type ipconfig /all and post the results you get on the problem machine?

 

OK, I'll do that. It'll take a few minutes because I have to transfer all of the cables to the 745 OptiPlex.

Can you tell me how I can alert a poster that I am responding to him?

 

I will be watching for your post. *Smile

 

Just an FYI @Writer - what I just did was put "@" in front of your TF userid and that resulted in a notification that I mentioned you. You can do the same for dmholt57.

P.S. Thanks for update of serial/service tag.

 

I tried it and got the following message: Windows cannot find ipconfig/all.

Question: Should there be a space between the g and the Slash? I tried it without a space. Looking at your post again, there appears to be a space.

 

I opened the admin command prompt and typed in ipconfig /all

There are three possible places to click: OK, Cancel, or Browse. I clicked on OK.

For a fraction of a second, a window appeared and then disappeared, so I had no way of following what was going on. The LED by the Internet connector was blinking rapidly, so I thought the computer was doing something in the area of configuration.

I let it go for 1 1/2 hours. At that point, I tried to access the Internet, but the same message appeared: "Can't reach this page." I then shut the computer down.

The telephone number I called yesterday in order to get the computer Activated eventually connected me with India. (The English accents were typical of the country of India.) One of the men asked for my telephone number; I gave it to him. I should also add that one of the technicians had control over my computer for about fifteen minutes.

At about 2:30 pm today [EST], I received a Robo-call informing me that my Microsoft Windows License had expired and, therefore, Windows Services for my computer has been stopped. I was instructed to call 1-866-978-5727 in order to renew my Windows License.

The Robo-call recording was of poor quality. It was a woman's voice. She had an American accent; however, she did not sound like a professional. Her voice was somewhat menacing. She informed me that this was a very important call.

My inclination is not to call that telephone number.

 

It only takes a few seconds to gather the info, if not in an administrator command prompt, it disappears, in admin you can save as a file to post in the thread here. This command displays all the information on your networks so that we can direct you to a place to change the settings. *Nerd

 

your inclination would be correct, Microsoft does not deal with customers in that manner. *Redcarded Reverse lookup shows this number to be associated with numerous sites in China. *Huh

 

I'm somewhat of a rookie, so I am not able to follow your suggestion.

Question: Has the information gathered from the >ipconfig /all< prompt been saved as a file on the computer, and should I be able to find it and copy it?

Regarding the telephone number to renew my Windows License: It appears that the technicians in India are providing others with my telephone number.

 

The info is only saved when you click on icon at top left and then click select all, then copy and paste into notepad and save or come to the thread after you copy and paste in your post. It will look like this...