Windows 10: Problems Accessing Internet

Discus and support Problems Accessing Internet in Windows 10 Network and Sharing to solve the problem; @Open Elevated Command Prompt in Windows 10 and that you used one of the methods described there to get a command prompt. Something really doesn't... Discussion in 'Windows 10 Network and Sharing' started by Writer, Jan 15, 2018.

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  1. WORD MAN
    Word Man Win User

    Problems Accessing Internet


    @Open Elevated Command Prompt in Windows 10
    and that you used one of the methods described there to get a command prompt. Something really doesn't sound right about this, particularly considering the developments of the phone call you made... *sarc

    BTW, for "ipconfig /all", just a regular command prompt will suffice, it need not actually be admin/elevated.
     
    Word Man, Jan 15, 2018
    #16
  2. WRITER
    Writer Win User

    Did you want to give me a link to a tutorial? OK, now I see the Tutorial. I'll take some time to read it. Thanks.

    In order to get to the Admin Command Prompt, I pressed the Windows Key and the "R".

    As I wrote above: I'm somewhat of a rookie, and I don't know the difference between an "Administrative Command Prompt" and a "Regular Command Prompt."
     
    Writer, Jan 15, 2018
    #17
  3. DMHOLT57
    dmholt57 Win User
    Do your Windows + R and type cmd in the box, then type in ipconfig /all, right click on the icon at top and edit, select all and copy, paste into the next post you make.
     
    dmholt57, Jan 15, 2018
    #18
  4. WRITER
    Writer Win User

    Problems Accessing Internet

    I'll give this a try.

    Time: 4:07 pm EST, January 16. I'm now switching over to the Dell 745 Computer. I'll be there for a while.
     
    Writer, Jan 15, 2018
    #19
  5. WRITER
    Writer Win User
    This is the information that was shown in the window: It is not much.
    I typed in >cmd ipconfig /all< on the same line and clicked on OK.

    I noticed on post #14 above, there is a note about "attached files" above the icon. When one clicks on "Select All," do all of the "attached files" appear on the window, or does one have to click on the "attached files" in order to get them to appear in that window?

    I don't recall seeing the Note "attached files" above the icon on my Dell 745. It might have been there, though. I just clicked on the icon, then edit, then select all, and then I copied what was there and pasted it into an MS Word 2016 document.


    Using Method: Windows + R
    Microsoft Windows [Version 10.0.14393]
    (c) 2016 Microsoft Corporation. All rights reserved.

    C:\Users\user name

    Using Method: Start > Windows System > (expand) > Command Prompt > More > Run as Administrator
    Microsoft Windows [Version 10.0.14393]
    (c) 2016 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>

    Using Method: Windows + X
    Microsoft Windows [Version 10.0.14393]
    (c) 2016 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>

    Added Notes:

    The Dell 745 starts up without me pushing the start button in the front.

    I have a DSL Phone-line connection to the server (not cable). It is slow; however, I get immediate connection to the Internet with the Dell 745.

    With the computer I am now using, today it has taken 10 to 20 minutes for me to get the Internet connection. This is not always the case. This is part of the reason it is taking me so long to post.
     
    Writer, Jan 16, 2018
    #20
  6. DMHOLT57
    dmholt57 Win User
    what you are doing is using the Run command, need to do cmd in the run window to get the command prompt window. In the command prompt window you type ipconfig /all and you will immediately see a whole lot of info. Then, with the info in the window, you right click the icon at the top and select edit, select all, then edit, copy. Once you select copy you can come here and make a new post and right click and paste into the post. And you will have this,

    Microsoft Windows [Version 10.0.16299.192]
    (c) 2017 Microsoft Corporation. All rights reserved.

    C:\Users\>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . :
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Ethernet 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller #2
    Physical Address. . . . . . . . . : AC-E2-D3-0E-64-9D
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wi-Fi:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek RTL8188EE 802.11b/g/n PCIe Adapter
    Physical Address. . . . . . . . . : D4-6A-6A-C1-E6-B4
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Local Area Connection* 1:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
    Physical Address. . . . . . . . . : D6-6A-6A-C1-E6-B4
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wi-Fi 3:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : NETGEAR A6210 WiFi USB3.0 Adapter
    Physical Address. . . . . . . . . : 6C-B0-CE-1F-37-6A
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2002:2fdc:bdfd:e472:7dd8:6c0f:68d:a9a3(Preferred)
    Temporary IPv6 Address. . . . . . : 2002:2fdc:bdfd:e472:e19d:40d5:1dc5:cca5(Preferred)
    Link-local IPv6 Address . . . . . : fe80::7dd8:6c0f:68d:a9a3%6(Preferred)
    IPv4 Address. . . . . . . . . . . : 10.0.0.4(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Tuesday, January 16, 2018 10:12:13 AM
    Lease Expires . . . . . . . . . . : Wednesday, January 17, 2018 10:12:13 AM
    Default Gateway . . . . . . . . . : fe80::22e5:2aff:fe28:6c5e%6
    10.0.0.1
    DHCP Server . . . . . . . . . . . : 10.0.0.1
    DHCPv6 IAID . . . . . . . . . . . : 325890254
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-21-B1-79-8E-AC-E2-D3-0E-64-9D
    DNS Servers . . . . . . . . . . . : fe80::22e5:2aff:fe28:6c5e%6
    10.0.0.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:34a8:24ed:f5ff:fffb(Preferred)
    Link-local IPv6 Address . . . . . : fe80::34a8:24ed:f5ff:fffb%14(Preferred)
    Default Gateway . . . . . . . . . :
    DHCPv6 IAID . . . . . . . . . . . : 536870912
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-21-B1-79-8E-AC-E2-D3-0E-64-9D
    NetBIOS over Tcpip. . . . . . . . : Disabled
     
    dmholt57, Jan 16, 2018
    #21
  7. WRITER
    Writer Win User
    OK, I thought something was not quite right. First I type in cmd and then click on OK. Then I enter ipconfig /all and click on OK.

    I'll give that a try; I'll be back in about 30 minutes.
     
    Writer, Jan 16, 2018
    #22
  8. WRITER
    Writer Win User

    Problems Accessing Internet

    Things didn't go well. I typed "cmd" into the run window, and I immediately got the very black window with the icon upper left. I did not get an "Administrative Command Prompt" window, so there was no place to type in ipconfig /all

    When I used the Windows X method, I got the same very black window with very little information. The same with the other method, the Start> all Apps > Windows System (expand)> More> Run as Administrator.
     
    Writer, Jan 16, 2018
    #23
  9. ZBOOK
    zbook New Member
    To open administrative command prompt perform the following steps:
    All are with the keyboard:
    1) type: win + x (simultaneously)
    2) type: a
    3) type: alt + y (simultaneously)
     
    zbook, Jan 16, 2018
    #24
  10. WRITER
    Writer Win User
    Thanks, I'll give that a try.
     
    Writer, Jan 16, 2018
    #25
  11. ZBOOK
    zbook New Member
    Once administrative command prompt is open type or copy and paste these commands:
    1) sfc /scannow
    2) dism /online /cleanup-image /RestoreHealth /limitaccess
    3) chkdsk /scan
    4) ipconfig /all
    5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into notepad or into the thread or save to a flash drive.

    If you save it to a flash drive then move the flash drive to a working computer and post into the thread.


    With this being a refurbished computer consider:
    1) making a backup image using macrium if there is anything important on the computer:
    Macrium Software | Macrium Reflect Free
    2) if there is nothing important on the computer > perform a clean install
    Clean Install Windows 10 Installation Upgrade Tutorials

    3) Before clean install confirm that you have a valid license:
    In administrative command prompt type: slmgr /dlv
     
    zbook, Jan 16, 2018
    #26
  12. DMHOLT57
    dmholt57 Win User
    the black window is where you type ipconfig /all *Smile Just concentrate on what I have told you... *Wink
     
    dmholt57, Jan 16, 2018
    #27
  13. WRITER
    Writer Win User

    Problems Accessing Internet

    I tried typing ipconfig /all into the Command Prompt window, but it didn't seem to take. I'll give it another try.
     
    Writer, Jan 16, 2018
    #28
  14. DMHOLT57
    dmholt57 Win User
    ...then press enter on the keyboard...
     
    dmholt57, Jan 16, 2018
    #29
  15. WRITER
    Writer Win User
    There were a few stumbling points: first, when I got to the "Admin Command Prompt" window, I didn't know that's what it was. It doesn't say that anywhere. Then, when I pressed "Enter", it would go down a line, but just repeat what was on the fist line: (C:\Windows\Systems32>) Then, when I typed in ipconfig /all there was no tab such as "OK" or "Next" to click on, and I didn't think about just pressing on Enter.

    Getting everything correct, here is what you have been looking for:

    Microsoft Windows [Version 10.0.14393]
    (c) 2016 Microsoft Corporation. All rights reserved.

    C:\Users\> ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : CompName
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : myhome.westell.com

    Ethernet adapter Ethernet:

    Connection-specific DNS Suffix . : myhome.westell.com
    Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Controller
    Physical Address. . . . . . . . . : 00-19-B9-0D-E4-BB
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::5c91:11d5:21c8:8a38%8(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.46(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Tuesday, January 16, 2018 9:17:48 AM
    Lease Expires . . . . . . . . . . : Wednesday, January 17, 2018 5:53:32 PM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 67115449
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-1B-4A-DC-00-19-B9-0D-E4-BB
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Local Area Connection* 2:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:9d38:90d7:46e:3bec:d03f:b831(Preferred)
    Link-local IPv6 Address . . . . . : fe80::46e:3bec:d03f:b831%12(Preferred)
    Default Gateway . . . . . . . . . : ::
    DHCPv6 IAID . . . . . . . . . . . : 50331648
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-1B-4A-DC-00-19-B9-0D-E4-BB
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter isatap.myhome.westell.com:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : myhome.westell.com
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\>
     
    Writer, Jan 16, 2018
    #30
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