Windows 10: Problems Accessing Internet

I cannot do anything with the Non-working computer that requires downloading something from the Internet because I still cannot access the Internet. So I cannot go to the "Macrium Website," and I cannot go to the HP Website.

I'll do the Command Prompt suggestions shortly. I'll have to make a list first. It'll take a while.

 

For the HP website can you do that on another computer so that we have the best link. Or post the product number into the thread.

Also run the licensing command to make sure that you have a license copy of windows.

Are you able to perform a clean install?

The HP website has network drivers ethernet and wireless) for the computer that can be downloaded to the desktop of another computer. Or they can be downloaded to the flash drive and the flash drive can be moved from one computer to the other.

 

I am now using the computer that was not able to access the internet. I don't know what happened. I ran a full scan this morning that took 45 minutes. When I started up this computer just a few minutes ago, the following message came on: "Working on Updates...Do not turn off your computer."

This is the first time that I have gotten any message on this computer.

I have been able to get the Yahoo Home Page and to access my Yahoo Mail. I have been able to access a couple of Websites but not all of them that I have tried. The computer is quite slow. Even bringing up the page to Reply to a Post was quite slow. Evidently, there is still something not quite right.

This changes things. I'll post this to see what you all think should be my next step. It appears that something should be done to make the computer faster and to be more efficient in bringing up Websites.

The Submit Reply and the Edit Post commands both took about 30 seconds. This is quite slow.

One other point: It does not keep the correct time.

 

There are 4 choices:

1) perform a clean install
2) perform an in place upgrade repair
3) troubleshoot
log collector v2-beta08.zip
4) do nothing and wait to see what happens after all updates/upgrades

 

I clicked on the "log collector" and got a download. How do I use the download?

Since it is not keeping accurate time, is it possible that the CMOS battery is low? I have a new one, and I can replace it.

 

Good advice but this is a Dell OptiPlex so OP should do same at Dell website / Support / View All Support, Enter G0LLDC1 (2nd character is a zero) as Service Tag and then select Drivers & Downloads: http://www.dell.com/support/home/us/...0lldc1/drivers

 

Once the log collector completes there should be a folder on the desktop. > post a zip into the thread.
Was the first computer HP and the second computer Dell?

 

The trace proves you can get out ok but you have a DNS problem set your DNS to 208.67.220.220 & 208.67.222.222 everything should then work fine you don't have any other problems the trace proves that

 

No folder (icon) was put on the Desktop.

The computer that I could not boot had two burned out capacitors; that was a Dell OptiPlex 745.
The computer that I am now having trouble with concerning accessing the Internet is also a Dell OptiPlex 745.
The alternate computer that I was using over the past couple of days is also a Dell.

 

In this link are instructions on how to use the log collector.
On the bottom of the page is the beta collector.
The beta collector is preferred.
BSOD - Posting Instructions - Windows 10 Forums
Please post a zip into the thread.

If the above does not work then open administrative command prompt and copy and paste this command. Then use one drive or drop box to post share links into the thread for troubleshooting.
Code: md "%USERPROFILE%\Desktop\CollectedFiles"&wmic /output:"%USERPROFILE%\Desktop\CollectedFiles\hotfix.txt" qfe list full /format:table&copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\CollectedFiles"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\CollectedFiles\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&findstr /v "Owner." "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp" > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.txt"&del "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&driverquery /v > "%USERPROFILE%\Desktop\CollectedFiles\drivers.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\CollectedFiles\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\CollectedFiles\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\CollectedFiles\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\CollectedFiles\installed.txt"&net start > "%USERPROFILE%\Desktop\CollectedFiles\services.txt"&sc query type= driver state= all > "%USERPROFILE%\Desktop\CollectedFiles\driver_status.txt"&sc query type= service state= inactive > "%USERPROFILE%\Desktop\CollectedFiles\inactive_services_status.txt"&sc query type= service state= all > "%USERPROFILE%\Desktop\CollectedFiles\all_services_status.txt"&REM wmic service list full /format:htable >%USERPROFILE%\Desktop\CollectedFiles\service.html&REM wmic /output:%USERPROFILE%\Desktop\CollectedFiles\nics.html nicconfig list /format:hform[/quote]

 

@Writer those DNS server addresses that Samuria gave you are for openDNS which are same ones I use. Do you need any help in accomplishing Samuria's suggestion, which could pan out?

 

@ those DNS server addresses that Samuria gave you are for openDNS which are same ones I use. Do you need any help in accomplishing Samuria's suggestion, which could pan out?

Yes, I do need help in accomplishing Samuria's suggestions.

 

In the properties of your Ethernet adapter, under the ipv4 properties, you can find the place to enter the DNS addresses.

 

I changed the DNS Settings to those indicated by Samuria.

However, the performance has not changed. I get the Yahoo Home Page quickly, and I can check my Yahoo Mail; however, I still have problems accessing websites.

I Restarted it, and the performance changed. It is now much faster, and I can access all of the Websites I have tried thus far. Also, I can navigate the Windows 10 Forum much faster now, and it does not cut off when I click on "Submit Reply" or "Save Changes."

 

@Writer - waiting on input from others on your problem but

1) You should put that @username thing in the text of the post, not the title. I got no notification from that one and suspect the others didn't either.

2) What does your desktop connect to network-wise? A modem/router from internet service provider, a router of your own?