Windows 10: Problems after inputting Hello Pin - Windows 10

Discus and support Problems after inputting Hello Pin - Windows 10 in Windows Hello & Lockscreen to solve the problem; I input my Hello Pin and this appears: [ATTACH] The first line of blue suggests that I enter my Hello Pin - but I just have! I then enter my email... Discussion in 'Windows Hello & Lockscreen' started by Taffy087, Feb 1, 2020.

  1. Taffy087 Win User

    Problems after inputting Hello Pin - Windows 10


    I input my Hello Pin and this appears:


    Problems after inputting Hello Pin - Windows 10 e51d8bb8-8a7d-44f4-ae5f-d194805149ab?upload=true.png

    The first line of blue suggests that I enter my Hello Pin - but I just have!


    I then enter my email address and this appears:


    Problems after inputting Hello Pin - Windows 10 a39623fc-ad56-484a-88e5-0431e4653daa?upload=true.png


    I enter my old password and this appears:


    Problems after inputting Hello Pin - Windows 10 67fe5e31-3abb-4078-bd53-87d3fcc5eeb0?upload=true.png


    I enter my Hello Pin and am finally let in, after going around in circles for several frustrating minutes.


    Is anyone else having this problem? Is there a cause and solution to the problem?


    *Moved from Feedback forums*

    :)
     
    Taffy087, Feb 1, 2020
    #1
  2. Nordic Win User

    Windows 10 upgrade problem, no input accepted

    I really hate having to come here and ask for help, but I really am stumped. It hurts my geek pride. I have a PC with fairly modern hardware in it. It has a p8p67 pro in it. I have tried upgrading windows 10 on it twice now. Both times I have had the same result.

    After windows finishes upgrading it goes to the log in/set up screen. I can't do anything. No keyboard or mouse input is accepted.

    I will list some, or hopefully all, of the troubleshooting steps I have tried:
    • Move keyboard and mouse to different USB ports.
    • Try different keyboard or mouse.
    • Restart computer, repeatedly.
    • Google for related issues.
    • Update Bios, because why not.
    • Create boot media and revert to windows 7.
    The windows 10 system restore boot media works fine with keyboard and mouse. All USB ports work in windows 7. I don't know what is wrong. I suspect that windows 10 is lacking a driver of some sort, but since the computer accepts no input I have no way of checking for which driver let alone installing it.

    Please help me figure this out. If I have to revert back to windows 7 again, I am not going to get it upgraded to windows 10. Thank you in advanced.
     
    Nordic, Feb 1, 2020
    #2
  3. Anne Ros Win User
    Login with PIN and Hello

    Hi Jean,

    Windows 10 includes multiple options to sign-in to your account, including the ability to sign-in using a PIN and Windows Hello, which uses facial recognition. For us to provide a solution suited to your concern, we need additional information. Can
    you answer the questions below?

    • How are you setting the PIN and Hello?
    • Which build version of Windows is your PC running on?
    • Were there any error codes or messages?

    In the meantime, we suggest that you follow the steps below on how to set up PIN.

    • Open Settings.
    • Select Accounts.
    • Click Sign-in options.
    • Click the Add button for the PIN and set your PIN.
    • Do the same for the Windows Hello.

    Looking forward to your response.
     
    Anne Ros, Feb 1, 2020
    #3
  4. Mussels Win User

    Problems after inputting Hello Pin - Windows 10

    Windows 10 upgrade problem, no input accepted

    i've seen this when the stock USB drivers went kaput. Only ever seen it once - i used a PCI USB 2.0 card and connected the mouse and keyboard to that, and manually updated the USB 2/USB 3 drivers.
     
    Mussels, Feb 1, 2020
    #4
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Problems after inputting Hello Pin - Windows 10

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