Windows 10: Problems after updating.

The last update took a long time to complete. Now when I turn on the computer I get to the prominent sign on the screens, I can log in, but then all I get is a black screen where I can see the mouse pointer. Contorl / Alt / Delete opens the task manager menu, but all those functions are logging out or shutting down. Running task manager leads to black screen and mouse pointer.Can you save the documents that I have there that are important to me?

:)

 

Windows 10 1709 System Restore problems...

That seems to be an attempt at Option 2 in the tutorial, which requires you to
a. Boot to a command prompt (Did you?)
b. You then seem to be mixing steps 3,4 and 5, thus your command is incorrect.

I suggest Option 1 is easier.

If you still have problems, please repost listing each specific step and saying which option from the tutorial you are using. Thanks.

 

Windows Updated(16299.309).KB4088776 Restart is required to complete.

Hi dalchina. Good news, I followed your suggestion and reinstalled the update and now it appears as "installed correctly" *Biggrin Maybe it was not necessary to run the Windows Update Troubleshooter or maybe if necessary. But using it I do not think it could have worsened something. The installation was very fast, unlike the first time it showed step 1 and step 2 completed.

Thanks for the suggestions and for the time to respond Best regards.


And thanks for the tip of that program, I'll have it on my list.

 

Update problems

Hi TiffanyBowers,



Thank you for posting to the Microsoft Community. I understand your Lumia 610 keeps getting stuck on step 6 of the update that you're trying to install. I can provide you a few steps to try in an effort to resolve the update issue.



There are a couple of different steps on a support page located at
http://support.microsoft.com/kb/2484484 that we'll want to try. I would suggest the steps for stuck in download mode, stuck at OEM splash screen, and error not listed on this page.



Before performing the suggested reset under the steps for error not listed, I would first suggest trying a soft reset. If you're able to remove the battery, leaving it out of the phone for a few minutes will soft reset the phone. Another option for performing
a soft reset would be to hold the power and volume down buttons until the phone has restarted completely.



Please let us know if any of these suggestions are helpful to your update issue.



Regards,