Windows 10: Problems upgrading to Sage v25

Discus and support Problems upgrading to Sage v25 in Windows 10 Customization to solve the problem; Hi Following several conversations with Sage I have been advised that something in Microsoft is preventing me from performing an upgrade. Sage can't... Discussion in 'Windows 10 Customization' started by BelThompson, Jun 25, 2019.

  1. BELTHOMPSON
    BelThompson Win User

    Problems upgrading to Sage v25


    Hi

    Following several conversations with Sage I have been advised that something in Microsoft is preventing me from performing an upgrade.


    Sage can't help me and I'm hoping someone here can?


    Many thanks

    :)
     
    BelThompson, Jun 25, 2019
    #1
  2. ELKYHOME
    elkyhome Win User

    Sage Instant Accounts problem installing


    Hi. I have been using Sage Instant Accounts 2012 v18 for 3 years without problems. I had Windows 10 installed on my desktop PC in Sept last and re-installed my Sage programme. All was well until recently when it refused to open up the programme saying the history & data for my records could not be found. I uninstalled the programme in the correct way only to find that it would not re-install, saying that it was blocked due to "Publisher not known".
    Sage sent me a download of the same version which caused to same result. Sage also sent me upgrades for the same version which also did not cure the problem.
    Has anyone had this problem and can help please?
     
    elkyhome, Jun 25, 2019
    #2
  3. JSSSSSSSSS
    Jsssssssss Win User
    Jsssssssss, Jun 25, 2019
    #3
  4. TIME LADY
    Time Lady Win User

    Problems upgrading to Sage v25

    sage 50

    Hello Lisa, I’m Virginia & I will be offering advice on how to fix your problem.

    Is the 2018 update to the Sage 50 software? Did you install it over the previous version? If the answer is yes to both then it may be that there’s some leftover registry entries from the older version, you could try uninstalling Sage 50 with Revo uninstaller
    which will clean the leftovers & then you can reinstall Sage 50.

    This what Sage’s support says:

    These are supported under Windows 10:

    Sage 50 Accounts v23

    Sage 50 Accounts v22

    Sage 50 Accounts v21

    Sage 50 Accounts v20

    Sage 50 Accounts v19

    Existing installations of Sage 50 Accounts

    If you have Sage 50 Accounts 2013 (v19) or above installed on your computer and you upgrade to Windows 10, your software is still supported. However, if you have any issues you may need to reinstall your software.

    Sage 50 Accounts 2012 (v18) and below is not supported on Windows 10.

    I hope this solves your problem.
     
    Time Lady, Jun 25, 2019
    #4
Thema:

Problems upgrading to Sage v25

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