Windows 10: PROBLEMS WITH HP SUPPORT ASSISTANT APP

Discus and support PROBLEMS WITH HP SUPPORT ASSISTANT APP in Windows 10 Software and Apps to solve the problem; Upon opening the HP Support Assistant app from its taskbar position, I encountered a spinning circle and no ability to open or click on any of the... Discussion in 'Windows 10 Software and Apps' started by JeffA Warner, Jan 31, 2020.

  1. PROBLEMS WITH HP SUPPORT ASSISTANT APP


    Upon opening the HP Support Assistant app from its taskbar position, I encountered a spinning circle and no ability to open or click on any of the icons within the box. After another excruciating chat with HP, they had me uninstall the app, then go to HP website to install the newest version. After going through those steps and trying to open the app, I get a MS message stating that I need a special app from the MS store to open this app with a grayed out OK button. After searching the MS Store for this app and coming up empty, I discovered that HPSA was no longer appearing in "All Apps". HP told me I should probably reset my PC to factory settings it is appx 1 month old meaning I would have to start from scratch. Thanks but no thanks. Can anyone shed some light on where this mystery app is? Do I really need it? Any advice will be appreciated. Jeff

    :)
     
    JeffA Warner, Jan 31, 2020
    #1

  2. HP SUPPORT ASSISTANT NOT WORKING PROBLEMS WITH HP SUPPORT ASSISTANT APP :(

    HP Support Assistant

    Version 8.5.37.19

    Not Working, Uninstalled, Reinstalled Multiple Times

    Tried Even Setting Up A New Account User And Same ResultPROBLEMS WITH HP SUPPORT ASSISTANT APP :(

    Part Of Windows Insiders Group Running

    Windows 10 Insider Preview 17115.1 (rs4_release)

    Using Trend Micro As Antivirus


    • 12.0.1226
    HP Support Assistant Not Blocked By My Wirewall

    Any Suggestions ????
     
    MICHELLEGRANUCCI, Jan 31, 2020
    #2
  3. DaveM121 Win User
    HP Support Assistant does not respond

    Hi Ryan,

    There are known issues with the HP Support Assistant app in Windows 10

    Your best option is to take HP Support Assistant off your Startup Applications

    If you ever need to contact HP Support, you can open the app from your Start Menu

    Press Ctrl + Shift + Esc to open Task Manager

    Click on the Startup Tab

    See if HP Support Assistant is listed there

    If it is, select it and click 'Disable'

    Close Task Manager

    Click your Start Button, type msconfig and hit Enter

    When the System Configuration dialog opens, click on the Services Tab

    Check the box marked 'Hide Microsoft Services'

    In the remaining list See if HP Support Assistant is listed there , if it is uncheck it

    Click Apply and OK

    Restart your System and this annoyance will be gone . . .
     
    DaveM121, Jan 31, 2020
    #3
  4. PROBLEMS WITH HP SUPPORT ASSISTANT APP

    Support Assist.

    My support assist is not responding.

    When I attempted to go to my control panel and programs I looked for H support to repair and I do not have an HP support list in my programs at all.

    What is my next step please?
     
    Reichert Renee, Jan 31, 2020
    #4
Thema:

PROBLEMS WITH HP SUPPORT ASSISTANT APP

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