Windows 10: Problems with new Webcam LifeCam HD-3000

Hi, I'm helping a friend who has an issue with his recently purchased LifeCam HD-3000. When using Zoom and I'm the host, his picture on my screen his perfect, on his screen his image is broken up in to vertical lines.


I don't know if this is any help, but on the Icon that is downloaded to the desktop on one one of the tabs, there is an error message;

COOD 3704, cant run previous paragraph


He is running windows 10 version 2004

:)

 

LifeCam HD-3000

Hi,

• When was the last time you were able to use the Camera application without encountering any problem?

- I was able to use the camera app before I installed the Lifecam HD-3000 webcam.

- It was installed on January 29, 2017.

- I can use Lifecam HD-3000 with Skype, Viber, and Messenger with no problem.

- It just doesn't work on my computer's Camera app.

• Did you make any changes to your computer's configuration prior to the issue?

- I didn't make any changes to my computer's configuration prior to this issue.

- I followed the steps you provided below and nothing changed. I still cannot use it on my Camera app.

My PC information:

- Model: Alienware Aurora R5

- Edition: Windows 10 Home

- Processor: Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz

- Installed RAM: 16.0 GB

- System Type: 64-bit operating system, x64-based processor

 

Microsoft Webcam Lifecam HD 3000

Here's the driver for LifeCam HD 3000

https://www.microsoft.com/accessories/en-us/d/lifecam-hd-3000

Just install the driver in Compatibility Mode.

 

LifeCam HD-3000 Windows 10

Similar problems here with my "LifeCam HD-3000" no longer working in W10.

I suggest that Microsoft change the marketing ...

"DeathCam HD-3000" seems more appropriate