Windows 10: Problems with notebook webcam/microphone for online video interviews

Hi.Has anyone had problems with connecting to the webcam/camera and microphone on their notebook or mobile phone – in order to do a online video interview for a job application?As I don't have the NBN or broadband at home, I USB tethered my 5 year old HP notebook Windows 10 to my Nokia 2.3 mobile phone Android 11.Neither the notebook or phone, I could access the webcam/camera and microphone with.I called the technical support number for who manages Woolworths online interviews, but the guy couldn't help.This has happened to me before with either my current or previous Android phone.- Someh

:)

 

Webcam Problems?


Step One - go back to your computer mfgr's support site, register, and download the latest drivers and chipset software. When I visited Dell I found 9 as of yet uninstalled updates for my two yr old laptop!

Visit Adobe and check which version of Flash Player you're running, and D/L the latest version.

You should be good to go. Your webcam's controlled by your web browser but also authorized and either blocked or allowed by the identity software of sites you visit. Here's Coursera's instructions for fixing identity verification problems:

If you're having trouble with your webcam:

1. Check that your webcam is enabled and connected to your computer. Try a third-party tool like testwebcam.com -&nbspThis website is for sale! -&nbsptestwebcam Resources and Information..
2. Make sure you have the latest version of Adobe Flash Player.
3. Check that you have the latest version of your browser or try using a different browser.
4. If you’re using an external webcam, verify that you've installed your webcam's most recent driver software from the manufacturer.
5. Try refreshing the page.
6. Try switching to HTML5 webcam access by clicking the Switch to HTML5 link in the lower right hand corner of the webcam window.

If you see a dialogue box entitled Adobe Flash Player Settings:

1. Click Close
2. Click Allow

If the webcam area is blank:

1. Right click on webcam area
2. Select Settings
3. In the Settings menu, click the webcam icon and change the camera option to match the webcam you are using

Note to Google Chrome users: If the webcam area on the page is blank, and you can't access the Flash settings menu, click the small camera icon to the right of your browser bar and select "Always allow Coursera - Free Online Courses From Top Universities to access your camera and microphone."
To allow Flash access manually (in Google Chrome):

1. Type chrome://plugins into your browser bar
2. Find the Adobe Flash Player plugin
3. Check Always allowed
4. Quit Chrome and restart

 

Neither my webcam nor my microphone are working

Hi,

Apologies for the late reply.

• 
  Do you have webcam and Microphone Together?
  
• 
  How have you connected the Webcam and Microphone to the computer?
  
• 
  If USB, have you tried switching the ports?
  

Please reply for further help.

 

My webcam and microphone don't work.

Hi Remy,

Your concern description is conclusive to drivers issue. Let's get ourselves on the same page. Usually, there's an error message to show up when you're trying to use it and not working. If you get any, send us a screenshot. We would also like to know the
following:

• Are you using the built-in webcam and microphone or external ones?
• Have you made any modifications/configurations on your computer prior to the issue?
  
• What are the troubleshooting steps you've done so far?