Windows 10: Problems with scanner since Windows 10 Update

Discus and support Problems with scanner since Windows 10 Update in Windows 10 Installation and Upgrade to solve the problem; I recently did a Windows 10 update & now I cannot get my HP e-Photosmart all-in-one 7520 printer to scan & the icon is gone off of my desktop. How do... Discussion in 'Windows 10 Installation and Upgrade' started by Chloe3015, Aug 21, 2019.

  1. Chloe3015 Win User

    Problems with scanner since Windows 10 Update


    I recently did a Windows 10 update & now I cannot get my HP e-Photosmart all-in-one 7520 printer to scan & the icon is gone off of my desktop. How do I get my scanner on my printer to work again?

    :)
     
    Chloe3015, Aug 21, 2019
    #1
  2. Xylee Del Win User

    Scanner not working after Windows 10 update

    We understand that the update is causing an issue on your scanner and for us to assist you better, kindly answer the following questions:

    • Are you using a Windows 10 Home or Windows 10 Pro?
    • What is the make and model of your printer/scanner driver?
    • Have you tried uninstalling and reinstalling the printer/scanner driver?

    Meanwhile, we suggest that you perform the steps below to prevent your Windows 10 from updating:

    Step #1: How to temporarily prevent
    a driver update from reinstalling in Windows 10.
    See the section that says Download the "Show or hide updates" troubleshooter package now. as well as the information on it.

    Step #2:
    Run this diagnostic tool to prevent updates.


    Step #3: If you're using Windows 10 Pro you have the ability to Post-pone incoming updates:

    Defer upgrades in Windows 10.

    Step #4: Restart your computer to apply changes.

    Please get back to us with some answer and results.
     
    Xylee Del, Aug 21, 2019
    #2
  3. Nordic Win User
    Windows 10 upgrade problem, no input accepted

    I really hate having to come here and ask for help, but I really am stumped. It hurts my geek pride. I have a PC with fairly modern hardware in it. It has a p8p67 pro in it. I have tried upgrading windows 10 on it twice now. Both times I have had the same result.

    After windows finishes upgrading it goes to the log in/set up screen. I can't do anything. No keyboard or mouse input is accepted.

    I will list some, or hopefully all, of the troubleshooting steps I have tried:
    • Move keyboard and mouse to different USB ports.
    • Try different keyboard or mouse.
    • Restart computer, repeatedly.
    • Google for related issues.
    • Update Bios, because why not.
    • Create boot media and revert to windows 7.
    The windows 10 system restore boot media works fine with keyboard and mouse. All USB ports work in windows 7. I don't know what is wrong. I suspect that windows 10 is lacking a driver of some sort, but since the computer accepts no input I have no way of checking for which driver let alone installing it.

    Please help me figure this out. If I have to revert back to windows 7 again, I am not going to get it upgraded to windows 10. Thank you in advanced.
     
    Nordic, Aug 21, 2019
    #3
  4. Problems with scanner since Windows 10 Update

    New install Windows 10 (issue solved)

    It's good that you're not experiencing any issues. Unfortunately many folks are, a quick Google search will show the same info im offering the OP.

    Heres a couple examples:

    Here

    Here

    It's basically what I mentioned above, small issues here and there ,but nothing to end your day.. for the most part.

    I know it's anecdotal, but for my experience 95% of the time it's perfectly fine. The issues I've run into wouldn't be enough for me to roll back , but they would be enough (had I not installed it yet) ,to avoid it for another couple weeks which is why I'm suggesting it to the OP

    Windows 10 Fall Creators Update problems and complaints
    • Installation problems with the Fall Creators Update
    • Microsoft Edge problems with the Fall Creators Update
    • Drivers problems with the Fall Creators Update
    • Experience problems with the Fall Creators Update
    keep in mind, as of recently, the FCU is installed on 5% of devices roughly.....
     
    jboydgolfer, Aug 21, 2019
    #4
Thema:

Problems with scanner since Windows 10 Update

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