Windows 10: Problems with video playback after 1909 update

Discus and support Problems with video playback after 1909 update in Windows 10 Support to solve the problem; Ok, so since updating Windows from 1903 to 1909, I cannot play any video on my computer, all I see is distortion all over, on youtube the same. I... Discussion in 'Windows 10 Support' started by ozzzy, Nov 19, 2019.

  1. ozzzy Win User

    Problems with video playback after 1909 update


    Ok, so since updating Windows from 1903 to 1909, I cannot play any video on my computer, all I see is distortion all over, on youtube the same. I unistalled update, and went back to 1903, again, problem persisted. I installed fresh 1909 version, again, the same problem. If I uninstall driver for graphic card, I can play vids normally on my hdd, and on youtube also. If I install gpu drivers, older or newer, it is distorted again. But if I turn off hardware acceleration in chrome, even with gpu drivers, it displays it normally, but on hdd the same problem. Don't know what to do, it is annoying as hell. Graphic card works normally, games and other stuff, it's just video playback problem.

    :)
     
    ozzzy, Nov 19, 2019
    #1

  2. Playback video problems

    Hi Rod,

    Thank you for posting in Microsoft Community and being a part of Windows 10.

    I understand the inconvenience you are facing in accessing the videos on Windows Media Player. We will help you with this issue.

    Do let us know the following to assist you better with this issue:

    • What is the make and model of your device?
    • What exactly happens when you try to access the playback videos?

    Try the below troubleshooting steps and check if it helps.

    Step 1: I suggest you to run the below troubleshooters and check if it helps.

    Steps:

    • Press Windows key, type troubleshooting
      and select it.
    • Click on View all in the left pane.
    • Click onWindows Media Player DVD and follow the onscreen instructions.
    • Follow the same to Windows Media Player Settings as well.

    Also, refer to the Microsoft article to know more about:
    Windows Media Player

    Step 2: I suggest you to install the pending updates on your device and check if it helps.

    Steps:

    • Connect to the internet.
    • Press Windows key and type
      updates.
    • Click on Check for updates.
    • Under Windows Updates, click on
      Check for updates.
    • Try to install the updates being shown.

    Hope it helps. Reply to the post with an updated status of this issue for further assistance.
     
    Deepika Gowda, Nov 19, 2019
    #2
  3. Ferdz Amp Win User
    Video playback problems

    Hi Davis,

    Based on the information that you have provided, this could be related to incorrect configuration or corrupted device drivers. We recommend that you run the Video Playback troubleshooter by following the steps below and check if it helps:

    Method: Run the Video Playback troubleshooter

    • Type troubleshooting in the search bar.
    • Select Troubleshooting.
    • Select View all on the top left corner.
    • Click on Video Playback.
    • Follow the on-screen instructions to run the troubleshooter.

    We are eager on getting this resolved for you; we will wait for your feedback.
     
    Ferdz Amp, Nov 19, 2019
    #3
  4. Problems with video playback after 1909 update

    Windows 10 video playback problems

    Hi Joseph,

    Thank you for being a part of Windows 10 Insider Preview.

    I appreciate you for providing details about the issue and we are glad to assist.

    Try the following methods and check if it helps:

    Method 1: Run the Video Playback troubleshooter and check if it helps.

    Follow the below steps:

    • Type troubleshooting in the search bar.
    • Select Troubleshooting.
    • Select View all on the top left corner.
    • Click on Video Playback.
    • Follow the on-screen instructions to run the troubleshooter.

    If the issue persists then follow the below method.

    Method 2:

    I suggest you to update the Display adapters driver from the Device Manager and check if it works.

    Follow the below steps:

    • Right click on Start button and click on Device Manager.
    • Select the Graphic driver from the list by extending Display adapters.
    • Right click on the Graphic driver and click on Update driver Software.

    If the issue persists then install the latest graphic driver from the manufacturer and check if it helps.

    Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

    Thank you.
     
    Harshavardhan Rathod, Nov 19, 2019
    #4
Thema:

Problems with video playback after 1909 update

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