Windows 10: Profile and not printer problem?

Relative has me troubleshooting HP 9015E not fully installing because printer does not complete registering. Have spent 4 days on phone with HP support. Printer does print and scans only using the PC app, not with HP Smart. Tried to install the complete 9015 sw but tech said it was already installed. Could it be that HP Smart is already installed on a profile and am trying to re-install printer on wrong profile #2, the profile the relative has asked me to use? Obviously, I am not familiar with profiles and how programs operate between Wins profiles. OS Win 10Additional info. Short story. Rel

:)

 

CCC Profiles that disappear

id suggest a spyware check

 

Windows 10 update cause printer problem with: "Printer not activated - Error - 20"

Hi John,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand your concern about accessing the printer after the Windows Update, we will help you with this issue.

Do let us know the following:

• What is the make and model of your device?
• How is the printer connected to the computer, locally or through network?
• Have you tried any troubleshooting steps to resolve this issue?

I suggest you to try the below and check if it helps.

Step 1: I suggest you to update the drivers for printer and check.

• 
  Right click on the Start button from the desktop and select
  Device Manager.
  
• 
  Locate and expand Print queue.
  
• 
  Right-click on the printer driver
  that is listed and click Update driver software.
  

Step 2: I suggest you to run the printer troubleshooter from
“Fix printer problems”
and then check if this fixes the issue.

Hope it helps. Reply to the post with an updated status of this issue and required information, we will be happy to help you further.

 

Printer offline problem persists

Hi,

Welcome to Microsoft Community and thank you for your interest in Windows 10.

In order to help you better, could you please confirm a couple of things:

• Is it a wired or wireless printer?
• Is the printer connected via network to your computer?

I suggest you to follow the below methods and check if it helps.

Method 1: I suggest you to make printer as a default printer you can follow the below steps:

• Press Windows key+ X and select
  device manager.
• Select devices and printers
• Right click on the printer you want to use, and then click
  set as default printer (You'll see a check mark on the printer's icon signifying that it's now your default printer).

I suggest you to update the drivers for the printers and check if it helps.

Method 2: I also recommend you to run the print troubleshooter to check the issue.

• Type troubleshooter in the search box and then press enter.
• In the left pane click on View all.
• Select the printer option and
  follow the on screen instructions.

Method 3: Also I suggest you to run the troubleshooting steps and check if it helps.

http://windows.microsoft.com/en-US/...1&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.