Windows 10: Program randomly crashes. Help!

So, as a screenwriter, I use a specific writing program called Final Draft which randomly started crashing about 2 months ago (Jan 21 - 24).

After doing a clean install of the program and making sure the files weren't corrupt, their tech support said the issue is on my end as they haven't had any reports of such crashes.

So far, I've:

• 
  Re-installed windows
  
  
• 
  Downgraded to the previous version of the program (11 to 10)
  
  
• 
  Switched computers
  

And yet the random crashes persist. To reiterate, the crashes happen on a clean installation of windows and across two different computers as well as different files.

Both laptops are Dell, but one is an Alienware 15 R2 with Windows 10 Pro and the other is an Inspiron 15 5000 series with Windows 10 home. Aside from the program crashing randomly, everything else works fine and virus/malware scans come back clean.


After a recent crash, I was able to get two crash reports and two information entries from the event viewer. Any help is appreciated!


Crash Report 1

Faulting application name: Final Draft.exe, version: 11.0.1.40, time stamp: 0x5bf5b1bf
Faulting module name: Final Draft.exe, version: 11.0.1.40, time stamp: 0x5bf5b1bf
Exception code: 0xc000041d
Fault offset: 0x00645a79
Faulting process id: 0x33e4
Faulting application start time: 0x01d4e369a1a2b498
Faulting application path: C:\Program Files (x86)\Final Draft 11\Final Draft.exe
Faulting module path: C:\Program Files (x86)\Final Draft 11\Final Draft.exe
Report Id: cc75fcf3-d3ad-4ea1-ade2-8d05062605d8
Faulting package full name:
Faulting package-relative application ID:
​

Info Entry:

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: Final Draft.exe
P2: 11.0.1.40
P3: 5bf5b1bf
P4: Final Draft.exe
P5: 11.0.1.40
P6: 5bf5b1bf
P7: c000041d
P8: 00645a79
P9:
P10:
Attached files:
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_Final Draft.exe_ab922af6153d6b62d9b19b1d7628c09c74c9a0_a01c138c_0d3e7d2f
Analysis symbol:
Rechecking for solution: 0
Report Id: cc75fcf3-d3ad-4ea1-ade2-8d05062605d8
Report Status: 6
Hashed bucket:
Cab Guid: 0
​

Crash Report 2:

Faulting application name: Final Draft.exe, version: 11.0.1.40, time stamp: 0x5bf5b1bf
Faulting module name: Final Draft.exe, version: 11.0.1.40, time stamp: 0x5bf5b1bf
Exception code: 0xc0000005
Fault offset: 0x00645a79
Faulting process id: 0x33e4
Faulting application start time: 0x01d4e369a1a2b498
Faulting application path: C:\Program Files (x86)\Final Draft 11\Final Draft.exe
Faulting module path: C:\Program Files (x86)\Final Draft 11\Final Draft.exe
Report Id: 3823c2a9-aeb8-4b83-8bb2-ce7ba8141126
Faulting package full name:
Faulting package-relative application ID:
​

Info entry:

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: Final Draft.exe
P2: 11.0.1.40
P3: 5bf5b1bf
P4: Final Draft.exe
P5: 11.0.1.40
P6: 5bf5b1bf
P7: c0000005
P8: 00645a79
P9:
P10:
Attached files:
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_Final Draft.exe_eb682b29c454b0367f60eafa388df73dbbc4fff0_a01c138c_09067a60
Analysis symbol:
Rechecking for solution: 0
Report Id: 3823c2a9-aeb8-4b83-8bb2-ce7ba8141126
Report Status: 6
Hashed bucket:
Cab Guid: 0​

:)

 

help to remote connect

not sure how to use both programs u 2 suggested, i need more helpful steps thanks

 

Program randomly crashes. Help!

So, as a screenwriter, I use a specific writing program called Final Draft which randomly started crashing about 2 months ago (Jan 21 - 24).

After doing a clean install of the program and making sure the files weren't corrupt, their tech support said the issue is on my end as they haven't had any reports of such crashes.

So far, I've:

• Re-installed windows
  
• Downgraded to the previous version of the program (11 to 10)
  
• Switched computers
  

And yet the random crashes persist. To reiterate, the crashes happen on a clean installation of windows and across two different computers as well as different files.

Both laptops are Dell, but one is an Alienware 15 R2 with Windows 10 Pro and the other is an Inspiron 15 5000 series with Windows 10 home. Aside from the program crashing randomly, everything else works fine
and virus/malware scans come back clean.

After a recent crash, I was able to get two crash reports and two information entries from the event viewer. Any help is appreciated!

Crash Report 1

Info Entry:

Crash Report 2:

Info entry:

 

10 Crashing Randomly and During Updates and File Downloads

This is a re-post from here.

I have a Windows 10 PC that I run 24/7. I have Windows Updates disabled through the Group Policy Editor. I still perform updates manually every few days. Windows Defender updates work fine. Other Windows updates cause the PC to crash, no BSOD or anything, it just turns off. I've looked for 1074, 6006, and 6008 event log files to explain why and I haven't been able to find anything.

Other times the computer just randomly crashes and also sometimes when downloading files. The symptom is the same, I check on it and find it powered down or it just shuts off while I'm using it. It boots back up fine and I see no cause listed in the event logs.

I have been through the 3 tests suggested to me on the old thread. SMART looked good, memtest ran for 33 hours for 8 passes with no errors, and prime was run for 3 hours with no errors.

I think the next step was to run V2 Log collector, that data is attached.

Any help is appreciated.

Thanks,
Chris