Windows 10: Prolonged Spinning wheel on blank and black screen

Hi Microsoft,


I am experiencing the following problem:

• The windows fails to restart as expected.
• It gets stuck on a black and blank screen where only a dotted spinning wheel is seen at the bottom. This appears next to the default ALIENWARE boot screen that loads after pressing the power button.
• It takes about 15 to 20 minutes to get on to the login screen.
• Sometimes it never arrives to the login screen.
• The above mentioned issue happens randomly. Not on all restarts.
• I have already re-installed/reset windows a few days ago. I had to re-install Windows again. It worked fine.
• The problem has started again.
• I must let you know that My PC does not have any unsigned or un-certified soft-wares. Every software and hardware in my PC is genuine from the beginning. Only genuine and safe sites with valid certificates are opened .
• Windows defender has never detected any trojan/malware/virus etc.

Kindly fix this.

:)

 

Update 1607 black screen with spinning wheel

<p>trying to update to anniversary update! Fail seeing black screen with spinning wheel! Even with iso media creation and not remembering files apps!&nbsp;</p>

 

Update 1607 black screen with spinning wheel

We had three HP Compaq business 6300 units with windows 10 pro, that got stuck with the spinning black wheel, which it turned out was not a wheel of death, because as soon as we removed the Logitech USB wireless mouse dongle, the upgrade proceeded with
needing a reboot. After the logon screen showed up, just plug in the Wireless mouse and keyboard transmitter .

 

Update 1607 black screen with spinning wheel

Amazing when a small clue is given. Thank you Simkyn.C.



Anniversary Update, fixed install failure and revert to previous version, loop.



Unplugged wireless mouse receiver during update install at “black screen with spinning wheel”.



Manual update download, indicated W10 running Ver. 10586, latest version 14393.



On Dell laptop, tried to update by MS Auto Update, also by manual download update. Kept getting black screen with spinning wheel after download of update and after update process has run quite a long time.
Tried 5 times (yes I was very, very patient), left it run like that for three days at least one try. Also tried some other fixes. Did not help. After each try and a very long wait (many hours) on the black screen, I shut down by holding down the power
button, restarted (sometimes required a second power down and restart after it again hit the black screen with spinning wheel), then it auto reverted to previous version (may take about 30 minutes to an hour or more).



The next try was a repeat with black screen with spinning wheel. After about 18 hours I unplugged the wireless mouse receiver. The screen came alive indicating “Working on updates 75%” and continued from there after a few minutes. The update
finished installing.



The wireless mouse was not recognized at all when the receiver was plugged back in. Left it plugged in with mouse power turned on. Touchpad did work.



Did Restart and the blue shutdown screen indicated “Restarting’’ with the spinning wheel above it.
After about 5 minutes screen indicated something like: “Your PC ran into a problem …, We’ll collect errors … and restart.
xx%”, then plain black screen for a minute or so, then “Please wait” with
spinning wheel above it.



Log-on screen appeared and mouse was working. Logged on, and “appears” to work OK.



Start, Windows Administrative Tools, System Information, now indicates Microsoft Windows 10 Home, Version 10.0.14393, Build 14393.



Updates status after clicked Check for Updates, indicate updates for HP Printers, Update for Windows 10 Version 1607 for x64 based Systems (KB3176936), and Security Update for Adobe Flash Player for Windows 10 Version 1607 for x64 based Systems (KB3188128).
Updates Auto-downloaded and installed. Update History indicated all three Successfully installed on 10/4/2016.



A second check for updates indicated up to date.



Restarted normally (normal for W10?) and OK.



During the initial W7 to W10 upgrade, I believe there was a recommendation to unplug USB devices.



Hope all this helps someone else.