Windows 10: Proper display and adapter not being recognized

Hello all,


I typically use my laptop plugged into an ultrawide high resolution and high refresh rate monitor. I unplugged my laptop to take it with me on a family vacation and I haven't been able to play any games or other apps on the laptop since doing so. When I go into my windows settings and then into display settings, it shows my resolution as locked into 1920x1080 it's grayed out so I can't modify it. This is the proper resolution for my laptop display although it's a little unusual that it doesn't let me change the resolution.


However, when I go into advanced settings, it shows the display as Display1 and provides the following information:


Resolution: 1920x1080

Refresh Rate: 1 hz

Bit Depth: 8-bit

Color Format: RGB


Then, when I click the display adapter properties, it shows the adapter type is Microsoft Basic Display Driver rather than showing my Nvidia driver for my Nvidia 2070 RTX.


Any idea how to get my laptop to recognize my graphics card again now that I'm not using the ultrawide monitor or to otherwise fix this?


Note: If I plug my laptop back into my ultrawide monitor it starts working properly again. But I need to be able to use my laptop even when I'm not at home obviously.


Thanks in advance!

:)

 

Win10 doesn't know my (compatible) display adapter

Hi,

Thank you for posting your query on Microsoft Community.

I would suggest you follow the steps below:

Method 1: Run the hardware and devices

Please follow the steps below:

• 
  Type “Troubleshooting” on the Windows Search bar and hit enter.
  
• 
  On the left side of the Troubleshooting window, click on “View all”
  
• 
  Click on Hardware and Devices. Please provide a password if asked for it and click ok.
  

Method 2: Uninstall and reinstall display adapter.

Follow the steps to update the display adapter:

• 
  Press Windows key + R key. Type "devmgmt.msc" and click Enter.
  
• 
  Expand Display Adapter.
  
• 
  Double-click on the Display Adapter.
  
• 
  In Properties, go to Drivers Tab and click on Uninstall.
  
• 
  Reinstall the Display adapter from the Manufacturer's Website and see if it helps.
  

Restart the computer and check.
Hope this helps. Please respond if you have further related issues.

Regards,

 

Display driver not supporting and device manager not showing Display adapter option

Hi Maheen,

Thank you for posting in Microsoft Community.

This issue could have occurred due to these reasons:

• Incorrect settings.
• Corrupt or outdated display driver.

Try the steps listed here and check if it helps:

Method 1:

I suggest you to download and install all the available Windows Updates including Optional Updates. Check if it helps.

Method 2:

If the issue persists, i suggest you to uninstall and re-install latest display driver from the computer manufacturer website and check if it helps.

Step 1: Uninstall display driver.

• Right-click on the Start Button and click on
  Device manager.
• Double-click on Display Adapters to expand.
• Right-click on the display adapter driver that is listed and select properties.
• In the window opened, click on drivers tab.
• In the drivers tab, Click on Uninstall option.

Now restart your computer and check, if the problem persists try step 2.

Step 2:

Re-install display driver from the manufacturer website.

Let us know if the issue is resolved or if you need further assistance, we will be glad to help.

 

Microsoft Display Adapter not getting connected to PC

Hi,

Thank you for posting your response.

I would suggest that you follow the steps below and check if you can find the adapter in Device Manager.

1. Right click on the Start Menu and then click on Device Manager.

2. From the list of Hardware, find the Microsoft Display Adapter and check if you can find the device in question.

I would also suggest that you follow the troubleshooting steps provided in the first link and check if it helps.

Vanessa