Windows 10: protection recovery key

Good morning,


kindly help me on how to recover my lumia 640 from recovery key protection. i have tried my all.

please help.

:)

 

How to get protection recovery key

Hi Ravi_ 165,



Thank you for posting your query. Windows phones will require the recovery key when the reset protection is enabled on the device. When you’ve enabled it, you will be receiving a "Welcome to Reset Protection" confirmation sent to the email
address associated with your Microsoft account. You can try to check your email and see if the recovery key is still available from there.



If in any case that the recovery key is not available from your email, then kindly follow these steps on how to get a recovery key:

1. Go to account.microsoft.com/devices. (Kindly use your Microsoft account associated to your Windows phone.)
2. Check the information under your Windows phone, then click Get recovery key.
3. Tap the check box for “I’m ready to get a recovery key”.
4. Then, click Get key.

You can also get the recovery key by turning off the Reset Protection online. To do this, kindly follow these steps:

1. Go to account.microsoft.com/devices. (Kindly use your Microsoft account associated to your Windows phone.)
2. Next to the phone you no longer own, select Remove phone.
3. Select the I'm ready to remove my phone check box, note the recovery key, and then select
   Remove. The recovery key will display on the page and will also be emailed to you.
4. When you're certain that you have your recovery key saved, select the
   I've kept a copy of the recovery key check box, and then select
   Okay.

After you turn off the Reset Protection, then your phone is no longer listed on
L: account.microsoft.com/devices, and you can remove Reset Protection during phone set up using the
Disable using recovery key option.



For more information, you can visit Protect my phone.

If you think this was useful or resolve your query, feel free to "mark it as answer" to help those who are facing the same problem/question.



If you have additional questions, or if the issue persists after the troubleshooting steps above, please let us know by replying to this thread. This way, we will get notified and respond back to you as soon as we can.



Many thanks.

 

Reset Protection recovery Key

A recovery key may be obtained from account.microsoft.com by removing your phone from account.microsoft.com/devices.

You can find more information on the reset protection process

here.

• Go to
  account.microsoft.com/devices, sign in with the Microsoft Account used on the device at time of reset or recovery.
• click Remove phone.
• When you're certain that you have your recovery key saved, select the
  
  I've kept a copy of the recovery key check box, and then click Okay.
• Use the recovery key during phone set up

 

RESET PROTECTION RECOVERY KEY

Look at this:

https://support.microsoft.com/en-us/help/10549/microsoft-account-protect-my-phone

Particularly look at this part. Although you still own the phone it will help you.

To turn off Reset Protection when you no longer own the phone

If someone has received your phone and you didn't turn off Reset Protection, the recipient won't be able to set up the phone. Here's what you can do:

• 
  Go to
  account.microsoft.com/devices.
  
• 
  Next to the phone you no longer own, select Remove phone.
  
• 
  Select the I'm ready to remove my phone check box, note the recovery key, and then select
  Remove. The recovery key will display on the page and will also be emailed to you.
  
• 
  When you're certain that you have your recovery key saved, select the
  I've kept a copy of the recovery key check box, and then select
  Okay.
  
• 
  Forward the recovery key email to your phone recipient.
  

Your phone is no longer listed on
account.microsoft.com/devices, and the recipient can remove Reset Protection during phone set up using the
Disable using recovery key option.