Windows 10: PrtScr now results in black screen. And NO i'm not trying to capture game play.

Suddenly the PrtScr button is creating screen shots that are all black. It was working one day and now it's no longer working. I'm taking snap shots of specific video screens on a Udemy course. I'm not trying to capture segments of the video...only a snapshot of a screen. I believe this issue coincided with a Windows update. Please HELP!


Regards.

:)

 

Unable to play video games on Windows 10, black screen after log-in screen

Hi Natasha,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand the inconvenience you are facing with accessing the Windows 10 operating system, we will help you with this issue.

Do let us know the following to assist you better with this issue:

• From where are you trying to play the video games (downloaded/ from website)?
• If you are playing games from website which browser are you using?
• Were you able to see any error code/ error message when the game crashes?
• Are you able log-in to your computer?

This issue might have occurred due to corrupted/ outdated display drivers.

As you see black screen while logging to the desktop, I suggest you to refer to the below Microsoft article about this issue, try the troubleshooting steps and check if it helps.

Black screen after upgrading to Windows 10

Also, I suggest you to install all the pending updates on your device.

Steps:

• Connect to the internet.
• Press Windows key and type
  updates.
• Click on Check for updates.
• Under Windows Updates, click on
  Check for updates.
• Try to install the updates being shown.

Hope it helps. Kindly update the status of this issue and required information, we will be happy to help you further.

 

Video capture has a black screen and working audio

Hi,



Thank you for writing to Microsoft Community Forums.



For better clarity, please let us know:

• Which application are you using to record the screen?
  
• Are you aware of any changes made to the computer recently?
  
• Which build version of Windows 10 are you using currently? To check type:
  winver in the search bar on the Taskbar and hit
  Enter.
  

If you are using Game Bar to record the screen, I suggest you to refer the steps mentioned below:



Change Game Bar settings:



I would suggest you to change the capture settings for Game Bar and see if that helps. Refer the steps mentioned below:

1. Press Windows Logo key + I, to open
   Settings.
   
2. Click on Gaming.
   
3. Click on Captures on the left pane.
   
4. Under Recorded video, change the
   Video frame rate to 60 fps.
   
5. Now, set the Video quality to
   high from the drop down.
   

Change the game video settings:



You may also want to change the video settings for the game to full screen windowed mode.



Check Xbox Game Monitoring service:

1. Press Windows Logo key + R, to open
   Run dialog box.
   
2. Type services.msc and click on
   OK.
   
3. Scroll down and look for Xbox Game Monitoring, and see if the service is running.
   
4. If the service is not running, right click on the service and select
   Start.
   

For additional information, see
Troubleshoot Xbox Game Bar on Windows 10.



Let us know the results.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Alt+PrtScr is not working.

Original Title: Cannot capture screen using Alt+PrtScr

I'm using Windows 10 OS. Previously I was able to capture screen using
Alt+PrtScr. But now its not working. Still I can capture using PtrScr key. What's the problem with Alt+PrtScr?
How can I resolve it?