Windows 10: PS / 2 compatible mouse ERROR code 10 Touchpad doesn't work

steps already taken:

+ Driver Update ​

+ Uninstall the driver then reinstall​

+ Troubleshoot, error code 10 detected, but can't be fixed automatically​

+ Registry check:​

HKEY_LOCAL_MACHINE \ System \ CurrentControlSet \ Control \ Class \ {4D36E96F-E325-11CE-BFC1-08002BE10318}​

Value Type: Multi String​

Value Name: UpperFilters​

Value: mouclass​

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------​

RESULTS: The four steps above have been carried out but ERROR CODE 10 still appears accompanied by an exclamation mark next to the PS / 2 COMPATIBLE MOUSE icon​

TYPE OF WINDOWS: WINDOWS 10 VERSION 2004​

TYPE OF LAPTOP: ACER ASPIRE 3 A315-41​

​

:)

 

touchpad doesn't work

Hi,



Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.



As you are unable to access touchpad after upgrade to Windows 10, this issue might be due to the outdated touchpad drivers on Windows 10.



I suggest you to use the external mouse and check if it is working and try the below.

Step 1:

• Press Windows + X keys from the keyboard and click on
  Control Panel.
• Click on Mouse.
• On the Device Settings tab of the
  Mouse Properties screen, check the Disable button to turn off the Touchpad.
• Restart the system and later enable it and check it you are able to access touchpad.

Step 2: Update the synaptic drivers

Steps:

• Right click on Windows key from the desktop and click on
  Device Manager.
• Expand Mice and other pointing devices, right click on the
  Touch screen driver (Synaptic driver) and select Update Driver Software.

Also, I suggest you to contact the manufacturer's website and install all the drivers on your device.



You can install Windows 8/8.1 drivers in compatibility mode if there are no Windows 10 compatible drivers.

Follow the steps to install in Compatibility mode:

• Download the updated driver from the manufacturer’s website.
• Right click the driver installation file and select
  Properties then tap or click the Compatibility tab.
• Place a check in the Run this program in compatibility mode for: box.
  
• Tap the drop down box and select a previous operating system, then tap or click
  OK.
• Try installing the driver and check.

Hope it helps. Kindly let us know if you need further assistance with Windows Operating System. We will be glad to assist you.

 

Old laptop touchpad working only by uninstalling PS/2 mouse driver?!

Hello! I was trying to restore my sister's old computer, a Toshiba Protege M800 running win7 32bit. The touchpad is not working, after spending hours trying to troubleshoot update latest drivers from Toshiba website (ALPS Pointing Device Driver for Windows
7 (32) and Synaptics Touch Pad Driver for Windows 7 (32/64)) both didn't work. I got it to work (partially) but with weird phenomenon:

1) Uninstall all drivers, including Toshiba and Microsoft's native PS/2 compatible mouse from Device Manager

2) Upon restart, the touchpad works! However the system will detect and install PS/2 drivers from Microsoft and ask for restart

3) After the 2nd restart, touchpad stopped working! Though Device Manager shows PS/2 drivers working properly

The above process repeats itself whenever I uninstall 'PS/2 Mouse' drivers. The driver is Windows' default so I can't seem to disable the drivers, if only I can stop the driver from loading then I can ensure the touchpad to work everytime I switch it on.

Any kind explanation and solution?

 

code 10 error in asus touchpad and code 19 in pc/at enhanced ps/2 keyboard

Good day,

i been using my asus laptop for more than a year now and it was doing well but just recently, i saw notification about restarting my laptop for asus touchpad update. after doing so, i suddenly cant open my laptop, i cant enter my password. i tried using
usb keyboard and mouse. usb mouse is working but the usb keyboard isnt. i already checked my device manager and saw code 10 error in asus touchpad and code 19 in pc/at enhanced ps/2 keyboard. ive been using on screen keyboard now and i find it difficult. could
someone help me with my problem