Windows 10: PS photos app - audio being lost from videos

Discus and support PS photos app - audio being lost from videos in Windows 10 Software and Apps to solve the problem; Hi, I'm using MS photos 2020.20110.11001.0 on a Windows 10 laptop. I'm have a frustrating time with the app. When I bring in a video into a new... Discussion in 'Windows 10 Software and Apps' started by Alison_Emb, Jan 16, 2021.

  1. PS photos app - audio being lost from videos


    Hi,

    I'm using MS photos 2020.20110.11001.0 on a Windows 10 laptop.

    I'm have a frustrating time with the app.

    When I bring in a video into a new Video project and place it on the story board it initially plays fine in the preview window.

    But when I then bring in another video clip into the story board, I lose the audio when the app joins the videos together. The video project plays but with no audio.

    Does anyone have any ideas?

    Thanks

    :)
     
    Alison_Emb, Jan 16, 2021
    #1
  2. kormath Win User

    Lost default photo viewer after profile rebuild

    Thanks Brink. I've tried those steps before i started searching Google. After the profile rebuild i don't have the Photo app listed to choose to make it default in either the system settings for default apps or the Open With option.

    I can't even find it doing a search. Seems to have been removed somehow with the profile rebuild, which doesn't make sense.

    Might be helpful to list what i've done PS photos app - audio being lost from videos :) I've done the open with check, the choose default program in the system menu, tried that in device manager default programs also. I've checked the programs and features Turn windows features on/off and it's not listed there (never thought it was but that was a suggestion), searched the MS Store, it's not listed there either.

    I don't like playing in the registry unless i have defined steps and haven't found anything for this yet, just the Win7 version like in my OP.
     
    kormath, Jan 16, 2021
    #2
  3. Rose Cal Win User
    Windows 10 Apps : Photo, Movie and Windows Movie Player does not allow 2 channel audio tracks in videos

    Hi Abielo,

    To better assist you about Windows 10 Apps : Photo, Movie and Windows Movie Player does not allow 2 channel audio tracks in videos, kindly answer the following questions:

    • Have you made any recent changes prior to this issue?
    • Are you getting any error messages?
    • What troubleshooting steps have you done so far?

    Any respond is highly appreciated.
     
    Rose Cal, Jan 16, 2021
    #3
  4. Fabler2 Win User

    PS photos app - audio being lost from videos

    Lost audio.

    You can also try going to device manager and expanding 'sound, video and game controllers' and right click your audio and select 'update driver'. Select 'Browse my computer for drivers' then 'Let me pick from a list of drivers on the computer'. Mine shows Realtek HD audio is selected. Try another one other than the one selected if you have a list.


    PS photos app - audio being lost from videos [​IMG]
     
    Fabler2, Jan 16, 2021
    #4
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PS photos app - audio being lost from videos

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