Windows 10: PUR-OrderLocked - When will Microsoft fix this?

Discus and support PUR-OrderLocked - When will Microsoft fix this? in Microsoft Windows 10 Store to solve the problem; So I'm having the issue with the Microsoft Store where if I try and add anything to my cart, I get the PUR-OrderLocked error. I have contacted... Discussion in 'Microsoft Windows 10 Store' started by RayGobot, Jan 26, 2020.

  1. RayGobot Win User

    PUR-OrderLocked - When will Microsoft fix this?


    So I'm having the issue with the Microsoft Store where if I try and add anything to my cart, I get the PUR-OrderLocked error.


    I have contacted support a few times about this but they keep ignoring the problem or sending me to a different department.


    I've been told to adjust the privacy settings on my account by following these directions:


    1. Log in to account.microsoft.com
    2. Select "Privacy"
    3. Scroll down to "other privacy settings" and select "xbox privacy and online safety".
    4. Select the tab for "xbox/windows online safety
    5. Look for Buy and Download
    6. Change from Only Free to anything.


    The only problem with this is that they've changed things around so under "Xbox One/Windows 10 Online Security" there is no section that says "Buy and Download" It only shows options for Xbox privacy and sharing.


    I've looked around and it seems that there are a lot of people who have this problem.


    I can place an order through their customer service chat, but they told me I had to call their billing & subscriptions support to fix the issue, and then their billing & sub department said I had to call the Microsoft store support to get it fixed.


    Has ANYONE come up with a fix for this problem?

    :)
     
    RayGobot, Jan 26, 2020
    #1

  2. PUR-OrderLocked on Microsoft Store error

    I'm trying to activate xbox game pass on microsoft store so I could try out Sea Of Thieves but I'm receiving PUR-OrderLocked error and there is no information about it anywhere.

    PUR-OrderLocked

    ByyWOibiFkGWdddu.42.1.10.18
    2018/06/28 - 10:28:04 UTC
     
    Temeeeeeeee, Jan 26, 2020
    #2
  3. JohnSF Win User
    Microsoft Store, PUR failure

    Trying to download a free application and constantly get PUR AuthenticationFailure.

    Sign in and get SOMETHING WENT WRONG

    Please try again later 0x8007426

    Have tried WSRESET, did not work.

    Tried this suggestion:

    "PowerShell -ExecutionPolicy Unrestricted "

    "$manifest = (Get-AppxPackage Microsoft.WindowsStore).InstallLocation + '\AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest "

    DID NOT WORK.

    Tried over the weeks many other suggestion, no still same problem.

    Does anyone have a REAL solution or is the Microsoft Store permanently closed to this Win 10 pro user?
     
    JohnSF, Jan 26, 2020
    #3
  4. PUR-OrderLocked - When will Microsoft fix this?

    PUR-OrderLocked (Store cart)

    Hi, scgt1

    My name is Aracely, I am an Independent Advisor. I would love to help you today.

    Follow these steps to repair the Store and your Applications, copy and paste these commands into Powershell.

    First, enter Administrator Mode by clicking the mouse on the right side on Powershell.

    1) launch powershell

    2) Set-ExecutionPolicy Unrestricted

    3) Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

    Then restart the computer

    Check this link:

    https://www.intowindows.com/how-to-reinstall-st...

    https://support.microsoft.com/en-us/help/402749...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised
    on the site before you decide to download and install it.

    Let me know if the information has been helpful in solving your problem.
     
    AracelyRosemond, Jan 26, 2020
    #4
Thema:

PUR-OrderLocked - When will Microsoft fix this?

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