Windows 10: purchase app not installed but payment taken...

hello,


my first experience with a purchase didn't went well... I purchased the plugin to view the hevc video extension but an error appeared.


result I paid the euro but the extension is not installed


what a shame.... first and last time I will purchase something....

:)

 

not accepting payment

Hi Ryan,

One of the factor why you're having issues purchasing an app in Windows Store is due to payment method settings. See this article:

Troubleshoot problems with payment options and follow the suggest troubleshooting steps.

Let us know what happens after following the suggested troubleshooting steps.

 

i cannot purchase in app games with mobile billing

Hello,

There are several reasons why you are experiencing an issue when purchasing applications. It could be an internet connection issue or your mobile operator doesn't support this payment method. To know more, please provide the following information:

• Are you using WiFi when purchasing applications?
• Is the issue happening when purchasing a specific application?
• Have you tried any troubleshooting steps?

We suggest that you check this link to make sure your mobile operator supports Mobile Operator Billing as a payment
method.

 

App store trouble: purchasing apps

Hello, Seth McCain .

Thank you for posting on Microsoft Community. We're glad to help you!

I understand that you are unable to purchase apps from the Store. We'd suggest the you check your information for the payment method for the Windows Store. Please check the steps provided below:

To add or edit the payment method for your Windows Store account

• 
  On the Start screen, tap or click Store to open the Windows Store.
  
• 
  Tap or click Account, and then tap or click My account.
  
• 
  Tap or click Add payment method or Edit payment method, edit any necessary info, and then tap or click Submit.
  

Notes

• 
  If you want to buy an app from the Store in a specific country or region, you need to use a payment method from that country or region. For more info, see Use
  the Windows Store in a different country or region.
  
• 
  When you add a credit card as a payment method, Microsoft authorizes the card by making a small, temporary charge to your account. You won’t pay anything until you buy something from the Store.
  
• 
  Your credit card company might charge an International Transaction Fee (ITF) or a currency conversation charge when you buy something from the Store.
  

To remove a payment method from your account

• 
  On the Start screen, tap or click Store to open the Windows Store.
  
• 
  Tap or click Account, and then tap or click My account.
  
• 
  Tap or click Remove.
  
• 
  Sign in to the billing website with your Microsoft account.
  
• 
  Tap or click payment options.
  
• 
  Choose a payment method, tap or click remove, and then tap or click remove.
  

Please let us know if this helps. Thanks!